Bar and Waiting Team Member

JW Lees; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a proud family-owned brewery with nearly 200 years of tradition! As a Bar and Waiting Team Member, you will deliver exceptional customer service while being a brand ambassador for our fantastic food and drinks. Enjoy great perks like discounts on food and drink, profit sharing, and opportunities for career growth. Be part of a supportive team that values honesty, passion, and togetherness. If you have a proactive spirit and love hospitality, this role is perfect for you!

Benefits

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels and inns

Annual profit share

Wellbeing support

Career growth opportunities

Access to discounts via JW BenefitHub

Qualifications

• Experience in hospitality is a plus, but not essential.
• Proactive and supportive attitude towards customers and teammates.

Responsibilities

• Provide best-in-class customer service tailored to individual needs.
• Support teammates and help out wherever needed.

Skills

Customer Service

Teamwork

Proactivity

Passion for Hospitality

Job description

Bar and Waiting Team Member Vacancy

We are looking for Bar and Waiting Team Members to join our fabulous team.

What we offer our Bar and Waiting Team Members:

• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• A fair share of tips
• Annual profit share, ensuring you share in the success of the company
• Wellbeing support with our Employee Assistance Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Member does at JW Lees:

• You will be totally focused on our customers, providing best-in-class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees is the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

• Proud
• Savvy
• Honest
• Passionate
• Personal
• Together