Bar and Waiting Team

The Lounges; Gloucester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hospitality group is seeking a Front of House Team Member to create exceptional experiences for customers in Gloucester. You will leverage your hospitality skills and personality to adapt to various customer needs while delivering outstanding service. Join a supportive team environment with great perks including share tips, paid breaks, and a 50% food discount across brands.

Benefits

Tips shared equally across the team

Paid breaks

Staff food on every shift

50% discount on food

28 days holiday pro rata

Company pension scheme

Emotional and practical support

Long service awards

Opportunities for personal development

Qualifications

• Natural talent and passion for hospitality.
• Extremely driven and able to overcome challenges.
• Self-motivator, works well under pressure.

Responsibilities

• Make customers feel welcome and comfortable.
• Adapt service style based on customer needs.
• Collaborate with management and team to ensure customer satisfaction.

Skills

Good communication skills

Customer service

Hospitality passion

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable. You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

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