Bar and Waiting Apprenticeship

Mitchells & Butlers plc; Bournemouth; Hybride; GBP 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

33% discount across brands

20% discount for friends and family

Wagestream access

Funding for qualifications

Gym discounts

Team socials

Résumé du poste

Mitchells & Butlers plc is offering a full-time Hospitality Team Member Level 2 Apprenticeship in Bournemouth. You will work in a busy front-of-house environment as part of our team, learning service excellence while earning a nationally recognised qualification.

The 15-month program combines on-the-job training with remote coaching, with strong emphasis on customer care, brand standards, and licensing compliance. Eligible applicants must be 18+ and commit to training and shift work.

Qualifications

• No experience required; training provided for the apprenticeship.
• Focus on delivering friendly, personalised service to guests.
• Understand brand standards and licensing requirements.

Responsabilités

• Welcome guests warmly and communicate the service cycle and offers.
• Provide personalised recommendations based on guest preferences.
• Maintain cleanliness in front-of-house areas and support team events.
• Participate in training, learning modules, and team meetings.
• Ensure guest queries and concerns are handled promptly and professionally.

Connaissances

Customer service

Guest interaction

Communication

Formation

Hospitality Apprenticeship Level 2

Description du poste

Due to the nature of this role, applicants must be aged 18 or over. The position involves independent alcohol sales and working patterns within a licensed premises that cannot be undertaken by individuals under the age of 18. This requirement is necessary to ensure all aspects of the role can be carried out in accordance with licensing legislation and operational requirements.

As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.

Responsibilities:

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Value regular guests by remembering their preferences and engaging in meaningful conversations.
• Check all guests are enjoying their meal and discuss the guest experience survey.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Participate and contribute to team meetings, offering your valuable insights.
• Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
• Participate in all in-house training, e-learning and the completion of assigned learning modules.
• Always adhere to brand standards, licencing laws and all company policies and procedures.

You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.

At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.

By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!

What your apprenticeship includes:

• You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

Benefits for Mitchells and Butlers staff:

• Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed L2.
• A massive 33% discount across all our brands.
• 20% discount off all of our brands for friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Opportunities to grow with paid for qualifications.
• Discounts on gym memberships.
• Team Socials - work hard, play hard!