Bar and Waiting Apprenticeship

Mitchells & Butlers PLC; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

33% discount across all brands

20% discount for friends and family

Wagestream access

Paid qualifications

Gym discounts

Team socials

Pension

28 days holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers in London is offering a Hospitality Team Member Apprenticeship. You will train on the job for 15 months while earning a nationally recognised Level 2 Apprenticeship in a busy front-of-house environment.

No prior experience is required; a warm, helpful manner is all you need as you learn service, menu knowledge and guest engagement, with progression opportunities and staff discounts across brands.

Qualifications

• No prior experience required; a warm, helpful manner is enough.
• On-the-job training through work-based apprenticeship over 15 months.
• Hospitality Team Member Level 2 Apprenticeship standard.

Responsibilities

• Welcome guests and explain the service cycle, products, and offers.
• Provide personalised recommendations for each guest.
• Remember guest preferences and engage in conversations.
• Ensure guests are enjoying their meal and act on feedback.
• Deliver fast, professional service and handle queries promptly.
• Communicate openly with the team to maintain outstanding service.

Skills

Customer service

Communication

Education

Functional Skills English & Maths

Job description

Due to the nature of this role, applicants must be aged 18 or over. The position involves independent alcohol sales and working patterns within a licensed premises that cannot be undertaken by individuals under the age of 18. This requirement is necessary to ensure all aspects of the role can be carried out in accordance with licensing legislation and operational requirements.

As part of our front of house team, you'll be the friendly face our guests remember. As a waiter or waitress or bartender, you'll know our menu inside out and recommend your favourites. You'll inject your personality every moment you're with our guests so that they love to come back time and time again. With over 13 brands and 1600 businesses the opportunities to learn and grow are endless.

Responsibilities

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Value regular guests by remembering their preferences and engaging in meaningful conversations.
• Check all guests are enjoying their meal and discuss the guest experience survey.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Participate and contribute to team meetings, offering your valuable insights.
• Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
• Participate in all in-house training, e-learning and the completion of assigned learning modules.
• Always adhere to brand standards, licencing laws and all company policies and procedures.

You don't even need any experience. So long as you can provide a warm, helpful manner to everyone you meet, we can teach you the ins and outs of working as part of our busy teams.

At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.

By taking on a full-time role as a bar and waiting apprentice under the supervision of our passionate teams, not only will you achieve a nationally recognised qualification, you will be able to support the running of our businesses, creating some amazing moments!

What Your Apprenticeship Includes

• You won't need to attend college, our apprenticeships are delivered through work based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and Maths (if you don't already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.

Benefits For Mitchells And Butlers Staff

• Once completed, this is only the start of your career with us. There are further progression opportunities to explore higher level apprenticeships once you have completed L2.
• A massive 33% discount across all our brands.
• 20% discount off all of our brands for friends and family.
• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Opportunities to grow with paid for qualifications.
• Discounts on gym memberships.
• Team Socials - work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

Wage Will Be

16-20 year olds: £10.85 per hour
21+ year olds: £12.71 per hour

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.