Banquet Operations Lead & Guest Experience Captain

WYNDHAM SINGAPORE HOTEL; High Street; On-site; GBP 26,000 - 32,000; Full time

Job summary

Wyndham Singapore Hotel seeks an experienced Banquet Operations Supervisor to oversee banquet servers, bartenders and housemen during events, ensuring flawless service and adherence to brand standards. You will train staff on etiquette, menu knowledge and tray-carrying, and inspect uniforms and hygiene to maintain high standards.

Role requires supervising setup, coordination with Sales, F&B, housekeeping, engineering and AV teams, reviewing event details, and addressing hosts’ requests.

Qualifications

• 2 years of hands-on experience in hotel banquet operations
• Able to work on weekends, public holidays and shifts
• Possess valid Food Safety Certification
• Proactive, meticulous and excellent interpersonal skills

Responsibilities

• Supervise banquet servers, bartenders, and housemen during setup, service, and breakdown.
• Train staff on service etiquette, tray-carrying, menu knowledge, and hotel brand standards.
• Inspect servers on uniform attire compliance, personal hygiene, and punctuality.
• Inspect ballrooms, tables, linens and AV equipment to ensure it is clean and functioning well.
• Oversees tear-down, food leftover inventory, return AV/equipment to storage, checking of function rooms.
• Greet and meet up with event hosts, organizers throughout the function and address their special requests.
• Resolve guest complaints and/or service delays.
• Check and report any broken or missing items to engineering.
• Coordinate and work closely with Sales, F&B team, housekeeping, engineering and AV staff.
• Review BEOs, client contracts, floor plans, timeline schedules and special requirements before every event.

Skills

Banquet operations experience

Job description

Wyndham Singapore Hotel seeks an experienced Banquet Operations Supervisor to oversee banquet servers, bartenders and housemen during events, ensuring flawless service and adherence to brand standards. You will train staff on etiquette, menu knowledge and tray-carrying, and inspect uniforms and hygiene to maintain high standards.

Role requires supervising setup, coordination with Sales, F&B, housekeeping, engineering and AV teams, reviewing event details, and addressing hosts’ requests.