Bank Telephonist /Receptionist - Redwoods

NHS; Shrewsbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join the Midlands Partnership NHS Foundation Trust as a Bank Telephonist/Receptionist in Shrewsbury. You will play a key role in operating the 24-hour switchboard, managing reception, and providing administrative support in a busy mental health hospital. Full training is provided, and your communication skills and ability to work in a team will be essential. This role offers flexible shift patterns and opportunities for professional development.

Benefits

Occupational health support

Counselling support

Child Care Vouchers Scheme

Opportunities for flexible working

Career development opportunities

Qualifications

• Good communicator, able to work on own initiative.
• Experience in customer service is beneficial.
• No specific qualifications required; training provided.

Responsibilities

• Operate the Trust switchboard and respond to enquiries.
• Manage reception for busy mental health hospital.
• Undertake data inputting and clerical duties.

Skills

Communication

Customer Service

Microsoft Office

Job description

Go back Midlands Partnership NHS Foundation Trust

Bank Telephonist /Receptionist - Redwoods

The closing date is 06 July 2025

Salary: Band 2 pro-rata plus enhancements for unsociable hours

shifts include 7 days

630am-230pm

230pm-1030pm

We are looking for well-motivated and enthusiastic people to join an established team. The candidate must be a good communicator, able to work on own initiative and as part of a team; and undertake a wide range of switchboard and receptionist duties including duties on reception for a busy mental health hospital.

The post holder will be expected to undertake shift work and must be prepared to cover at short notice.

Shift Pattern:

06:30 - 14:30

14:30 - 22:30

Experience is not essential, as full training will be provided although it would be advantageous for the applicant to have Microsoft Office skills.

This vacancy is a pivotal role within the Trust, therefore flexible and committed applicants are encouraged to apply.

Main duties of the job

Operate the Trust 24hr switchboard and to take relevant set actions in the event of system failure.? Operate and update the directory.? Operate and control the staff paging systems.? Operate the panic alarm systems.? Receive and deal with general reception enquiries: this may include listening to and responding tostraightforward information or queries and enquiries dealing with visitors (staff, service users,visitors, contractors), answering the telephones, taking and forwarding messages.? Undertake data inputting, general typing, clerical/administration duties and other tasks to support theFacilities and Estates team.? Redirect confidential returned post that may be of a confidential nature, as required.? Operate the centralised taxi booking service and to work collaboratively with taxi companies? Receive samples from site and record / package for collection by external courier? Undertake the receiving and issuing of bleeps, keys, panic alarms, ID's etc? Follow local processes and procedures.? Control security doors from the reception.? Monitor CCTV screens

About us

At MPFT we pride ourselves on staff wellbeing and development and can we offer you:

• Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
• Counselling support and lifestyle information with advice on a variety of personal matters
• "In our Gift" providing a platform for your voice to be heard to inform change
• The opportunity to purchase additional annual leave
• Opportunities for flexible working (depending on the role)
• Career development opportunities and coaching plus access to in house training programs
• Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
• Child Care Vouchers Scheme
• Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
• NHS discounts available via the Blue Card and Red Guava schemes

Job responsibilities

KEY RESPONSIBILITIESAll telephonists/receptionists will be required to have a general understanding and ability to carryout all tasks below however some tasks may not be required at all locations: Operate the Trust switchboard and to take relevant set actions in the event of system failure. Operate and update the directory. Operate and control the staff paging systems. Operate the panic alarm systems. Receive and deal with general reception enquiries: this may include listening to and responding tostraightforward information or queries and enquiries dealing with visitors (staff, service users,visitors, contractors), answering the telephones, taking and forwarding messages. Undertake data inputting, general typing, clerical/administration duties and other tasks to support theFacilities and Estates team. Redirect confidential returned post that may be of a confidential nature, as required. Operate the centralised taxi booking service and to work collaboratively with taxi companies Receive samples from site and record / package for collection by external courier Undertake the receiving and issuing of bleeps, keys, panic alarms, IDs etc Follow local processes and procedures. Control security doors from the reception. Monitor CCTV screensSupport ServicesOfficerTelephony/ReceptionSupervisorTelephonist/Receptionist Maintain records as required. Sort internal mail, Royal Mail delivery and frank outgoing post as required Undertake fire safety procedures such as silencing of main fire panel. Operate and Coordinate theFire Alarm when raised Issue handbag locker keys and collect return keys. Liaise with the ward staff about service user movements (as applicable). Ensure that reception area is kept tidy and safe. Any cleaning duties are in line with schedule asdefined by the supervisor Prioritise duties within own workload. Attend work related meetings and training. Provide advice or demonstrate work activities to team members, in order to deliver the level ofservice required. Provide information and advice to new starters, apprentices, trainees, work colleagues, managers,contractors and customers (in line with level or role, training and experience) Exchange routine information where appropriate and offer feedback where required Demonstrate activities to new starters, apprentices, trainees, support workers etc. and assist inensuring their health and safety Complete required work records (maintain or provide to supervisor as required) Provide work related information to supervisor where required for data management. Complete legislative and Trust documentation where applicable (e.g. reporting accidents, adverseincidents). Provide work related information to supervisor where required for data management The post holder will be required to undertake surveys or audits, as necessary to own work; they mayoccasionally participate in research and development activities. Follows Trust policies and procedures in line with job role, advice available if required. Work in a positive work manner. Suggest new improved ways of working as required for own role Self-assure own work and where applicable sign off the work of others All staff will be required to act up, down and across (within own capabilities and training) as requiredto ensure that an efficient and professional service is delivered at all times throughout theDirectorate and the Trust Observe a personal duty of care in relation to equipment and resources used in the course of theduties performed on a day to day basis Use all Trust equipment and other property in a safe and appropriate manner Report any misuse of, or faulty equipment to the appropriate person The post holder will be required to follow policies in own role which are determined by others. Thepost holder will have no responsibility for service development, but may be required to comment onpolicies, procedures or possible developments. The postholder will provide general non-clinical advice to staff, patients, clients, relatives or carers. The post holder is expected to have a clear understanding and share the Mission, Values andBehaviours of the Trust which defines our culture. All staff are required to promote and adhere tothese. Responsible for promoting a positive work culture. Responsible for maintaining own core competences and CPD register along with supportingdepartment wide training and development needs.Other demands of the job: Occasional exposure to distressing or emotional circumstances. The postholder will be required to use equipment essential to the role. There may be frequent requirement for concentration with a predictable workload

Person Specification

Experience

• Experience of liaising with customers/service users by telephone or face to face

Skills

• Ability to work on a diverse range of duties and tasks in a busy and challenging reception area

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Midlands Partnership NHS Foundation Trust