Bank Support Worker - Telford

Bromford; Shrewsbury; On-site; GBP 10,000 - 40,000; Part time

Job summary

Bromford is looking for a bank support worker in Telford to provide housing-related support to vulnerable individuals. This zero hours contract role requires flexibility to cover shifts and an enhanced DBS check. Ideal candidates will have experience in social housing, be organized, and possess a full driving license. Apply by June 24, 2025, for the chance to make a positive impact on customers' lives.

Qualifications

• Experience working in social housing and support.
• Full driving licence with access to a vehicle.

Responsibilities

• Provide ad-hoc housing-related support to vulnerable people.
• Design and provide tailored support based on needs assessment.
• Engage with customers to build positive relationships.

Skills

Organization

Decision Making

Problem Solving

Networking

Relationship Building

Job description

Contract: Bank (Zero hours)
Location: Telford
Application Closing Date: Tuesday 24 June 2025 (We may close the advert early depending on application volume. We recommend an early application).

If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford.

This bank role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes.

As a bank support worker, you'll support customers living in our young adults scheme. You'll help create a customer-focused and welcoming environment, designing and providing tailored support to customers based on an assessment of needs, and adapting appropriately to suit individual customers. As well as deliver quality housing and support services to sustain tenancies and develop independence.

You will work with local agencies to access any specialist support and signpost your customers to them, including debt and income support. You will engage with customers to build positive and inclusive relationships, whilst reviewing the impact of the support and the next steps needed.

This role is available as a zero hours contract, supporting our schemes in Telford. There will be a variety of shifts available as this is a 24 hour, 7 day service. An enhanced DBS check is required as well as a full driving licence as you may need to support other schemes from time to time.

We want you to be somebody who:

• Has experience of working in social housing and support
• Is well organised, comfortable in making their own decisions and a problem solver
• Will meet the needs of customers, commissioners and the wider community, whilst ensuring that service delivery is in line with Bromford's policies and procedures
• Will show confidence when articulating services to customers, colleagues, commissioners, and partner agencies
• Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
• Feels that networking comes naturally to them - not only externally but internally too - and you can build relationships so people know they can go to you and trust you
• Has a full driving licence with access to a vehicle.

If you have previous experience as a support worker, mental health support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications is Tuesday 24 June with interviews taking place at our scheme in Telford.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.

Important information for internal colleagues:

If you are successful, you will move onto Bromford s new terms and conditions and will adopt these benefits as part of your colleague package. For more information and FAQs about the new T&Cs, visit Hub . (N.B. this will not apply if you are moving into a role as part of a secondment)

Secondments:

If you are seconded into a role that pays more than your substantive role, you will receive a secondment allowance. This effectively tops up your pay to match that of the seconded role for the duration of your secondment. As the allowance is separate from your substantive salary, it is not included in e.g. performance-related pay (PRP) calculations, pension contributions etc.

If your salary is more than that advertised for the role you're seconding into, there will be no drop in salary during the secondment.