Bank Receptionist - Whitehaven Out of Hours

Cumbria Health; Whitehaven; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Flexible work-life balance

Training and development opportunities

Supportive team environment

Job summary

Cumbria Health is seeking a reliable Bank Receptionist for the Whitehaven Out of Hours team. You will support the reception at WestCumberland Hospital, handling admin, data entry and liaison with multi-disciplinary teams. Flexible shifts include evenings, weekends and bank holidays.

Join a values-driven organisation focused on patient care, confidentiality, and high standards. This bank role offers development opportunities and a supportive environment for staff.

Qualifications

• GCSE English and Maths (or equivalent).
• IT or system training qualification.
• NVQ Business Administration.

Responsibilities

• Be the initial point of contact for professionals and those referred to Primary Medical care Out of Hours.
• Contact patients with appointment times and greet those arriving at the Treatment Centre.
• Process confidential patient information and pass to Clinicians.
• Monitor patients waiting and alert professionals if symptoms worsen.
• Work autonomously, manage own workload, and refer to Control Room Supervisor when needed.
• Follow guidance from Control Room Supervisor to ensure smooth service.
• Alert Emergency Services in emergencies and gain help as needed.
• Carry out equipment checks and report issues.

Skills

Excellent oral and written comms

Prioritise & manage own workload

Excellent organisational skills

Work on own initiative

Confidentiality

IT systems familiarity

Multi-system proficiency

Education

GCSE English and Maths

IT or system training qualification

NVQ Business Administration

Tools

Adastra

EMIS

Outlook

Job description

Bank Receptionist - Whitehaven Out of Hours

Cumbria Health are seeking a reliable and professional Receptionist to join our Whitehaven team on a bank contract basis. You will play a vital role inensuring the efficient operation of the reception area at WestCumberland Hospital.

This is a flexible role requiring availability to cover shifts on an as-needed basis, including evenings, weekends, bankholidays, and during staff absences such as sickness or annual leave.

Why Work with Us?

At Cumbria Health, we value our team and pride ourselves on providing a supportive and inclusive work environment.

Benefits include:

• A flexible work-life balance
• Access to high-quality training and professional development opportunities
• The opportunity to make a real difference in your community by supporting essential healthcare services.

Closing Date: 20/10/2026

Please notethat we are unable to offer an Employer Sponsored Visa for this role.

Main duties of the job

The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams.

Atall times, Cumbria Health will deliver a service that is in line with ourvalues:

ClinicallyFocussed: Everythingevery one of us does is for the patient

Responsive: We listen and we respond quickly in apatient focussed way

OneTeam: We work togetherto provide a high quality service which is organised and consistent, and inpartnership with both the local Acute and Community Trusts

HighStandards: We provideskilled professionals working to the highest standards who are passionate aboutimproving patient care

Growth& Sustainability:With our strong roots we will continue to thrive and grow

Communities: Connecting and engaging to meet localneeds

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job responsibilities

Thislist of duties and responsibilities, which follows, represents the broad rangeof tasks which may be required to be undertaken either routinely orperiodically. This list is not exhaustive,and the role may include additional duties which are not listed here.

Firstand foremost, post holder will be the initial point of contact for professionalsand professionals referred to Primary Medical care Out of Hours.

• Tocontact patients with appointment times and to be the first point of contactfor patients arriving at the Treatment Centre.
• Toprocess confidential patient information to pass to Clinicians
• Keepinga watchful eye on patients waiting to be seen and in the case of worseningsymptoms, alerting a relevant professional.
• Towork autonomously, managing own workload effectively referring to Control RoomSupervisor, when necessary
• To liaisewith and follow advice, guidance and requests from the Control Room Supervisoron shift to ensure the smooth running of the service.
• Toalert Emergency Services in the event of an emergency and/or gain help fromwithin the department.
• Carryingout equipment checks and reporting issues to the Control Room Supervisor.
• To adhere to all Cumbria Health Policiesand Procedures
• To maintain a high level of confidentialityand comply with the Data Protection Act.Be aware of the nature of information dealt with and work in a mannerwhich ensures confidentiality and security at all times.
• To use a variety of computerised systemsto record patient details, Adastra/EMIS/Outlook etc this list is notexhaustive.
• Participate and ensure own on-goingdevelopment, maintaining compliance for mandatory training.
• Undertake any other activities deemedappropriate and necessary by the organisation.
• To be flexible and adaptable withregards to shifts to support your team in rota cover, particularly over busyperiods such a Christmas and New Year.

Qualifications

• GCSE English and Maths (or equivalent)
• IT or system training qualification
• NVQ Business Administration

Skills and Aptitudes

• Excellent oral and written communication skills including exceptional telephone manner
• Ability to prioritise & manage own workload
• Friendly, helpful and can do approach
• Ability to carry out work accurately to specified deadlines
• Close attention to detail and ability to log information accurately and in a timely manner.
• Excellent organisational skills
• Ability to work on own initiative
• Able to work under pressure whilst remaining calm
• Able to maintain a high level of confidentiality
• Confidence in using
• multiple systems and
• communication methods
• simultaneously

Personal Circumstances

• Friendly, approachable and professional manner
• Reliable and responsible approach to work
• Flexible and adaptable to service needs
• Team player with a positive and supportive attitude
• Ability to build rapport with patients and colleagues
• Experience of working in a fast-paced or high demand environment

Other requirements

• Ability to work unsocial hours, including evenings, nights, weekends and Bank Holidays
• Understanding of confidentiality and Information Governance (GDPR)
• Ability to respond flexibly to service demand within the scope of the role
• Willingness to undertake further training relevant to the role

Experience

• Experience of working in a customer-facing or
• Experience of using computer systems and
• confidence in learning new systems
• Experience of working as part of a team in a
• working within the
• NHS.
• Experience of using
• clinical or appointment
• EMIS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.