Bank Operational Support Manager

NHS; Bournemouth; On-site; GBP 37,000 - 45,000; Part time

Job summary

A leading NHS Trust is seeking a key member of the Women's Health Directorate to manage inpatient and outpatient services. You will lead a team, ensuring delivery on NHS targets, quality care, and support to service improvements, impacting patient management and flow effectively.

Qualifications

• Experience in waiting list management.
• Understanding of hospital procedures.
• Experience of service and quality improvement.

Responsibilities

• Provide effective managerial leadership.
• Manage services responsively on a daily basis.
• Support the delivery of waiting time and access targets.

Skills

High level of computer skills

Excellent interpersonal skills

Ability to empower others

Education

Degree level

Tools

Microsoft Office

Job description

Job summary

The post holder will be a key member of the Women's Health directorate Management Team, invested in the delivery of inpatient, outpatient and theatre functions in support of patient management and flow, delivering on targets and providing support to the service in line with the NHS plan and the Trust's Service Improvement Agenda; and supporting achievement of key performance indicators within the specialty.

Main duties of the job

Provide effective and appropriate managerial leadership within the Women's Health Directorate;

Responsive and proactive daily management of services;

Support the delivery of waiting time & access targets set by the Trust and nationally;

Support the delivery of safe and quality care to those accessing and receiving service within the Trust.

Direct Line management of the Secretarial teams and Admissions team.

Oversight and management of the colposcopy service; looking at capacity, adherence to screening programme regulations and achievement of targets.

• Support and provide cover for the band 5 as required.

For further information please refer to the job description attached

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

Details Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year Pro Rata

Contract

Bank

Working pattern

Flexible working

Reference number

153-TBS00125

Job locations

Bournemouth

Castle Lane East

Bournemouth

BH7 7DW

Job description Job responsibilities

Provide effective and appropriate managerial leadership within the Womens Health Directorate;

Responsive and proactive daily management of services;

Support the delivery of waiting time & access targets set by the Trust and nationally;

Support the delivery of safe and quality care to those accessing and receiving service within the Trust.

Direct Line management of the Secretarial teams and Admissions team.

Oversight and management of the colposcopy service; looking at capacity, adherence to screening programme regulations and achievement of targets.

• Support and provide cover for the band 5 as required.

For further information please refer to the job description attached

Job description Job responsibilities

Provide effective and appropriate managerial leadership within the Womens Health Directorate;

Responsive and proactive daily management of services;

Support the delivery of waiting time & access targets set by the Trust and nationally;

Support the delivery of safe and quality care to those accessing and receiving service within the Trust.

Direct Line management of the Secretarial teams and Admissions team.

Oversight and management of the colposcopy service; looking at capacity, adherence to screening programme regulations and achievement of targets.

• Support and provide cover for the band 5 as required.

For further information please refer to the job description attached

Person Specification Qualifications Essential

• Degree level

Skills Essential

• High level of computer skills and knowledge of Microsoft office

Desirable

• Advanced typing skills

Experience Essential

• Experience in waiting list management
• Understanding of hospital procedures and policies
• Experience of analysing large data fields and collating information for presentation
• Experience of service and quality improvement within the healthcare setting

Desirable

• Previous NHS experience

Knowledge Essential

• Range of computer software knowledge
• Managerial knowledge
• Knowledge of access policies and procedures

Desirable

• Knowledge of Ecamis and EPR
• Knowledge of cosmos reporting

other Essential

• Ability to empower others
• Adaptable to gain support and influence improvements
• excellent interpersonal skills

Person Specification Qualifications Essential

• Degree level

Skills Essential

• High level of computer skills and knowledge of Microsoft office

Desirable

• Advanced typing skills

Experience Essential

• Experience in waiting list management
• Understanding of hospital procedures and policies
• Experience of analysing large data fields and collating information for presentation
• Experience of service and quality improvement within the healthcare setting

Desirable

• Previous NHS experience

Knowledge Essential

• Range of computer software knowledge
• Managerial knowledge
• Knowledge of access policies and procedures

Desirable

• Knowledge of Ecamis and EPR
• Knowledge of cosmos reporting

other Essential

• Ability to empower others
• Adaptable to gain support and influence improvements
• excellent interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Bournemouth

Castle Lane East

Bournemouth

BH7 7DW

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)

Employer details Employer name

University Hospitals Dorset NHS Foundation Trust

Address

Bournemouth

Castle Lane East

Bournemouth

BH7 7DW

Employer's website

https://www.uhd.nhs.uk/careers (Opens in a new tab)