Bank NHS Patient Services Administrator

Optegra Eye Health Care; Manchester; On-site; GBP 1,378,000 - 2,204,000; Part time

Benefits offered by this job

Flexible shifts

Zero hours contract

Job summary

Optegra Eye Health Care in Manchester is seeking an experienced NHS patient services administrator for a flexible zero-hour role with shifts offered to suit you. You will be part of the Patient Services Team, handling calls, admin duties, and delivering high-quality service.

Join a supportive environment where accurate administration, excellent communication, and teamwork are valued as we help patients access care at our prestigious Eye Hospital in Manchester.

Qualifications

• Customer focus and telephone manners essential.
• Excellent interpersonal and written/oral communication skills.
• Able to work in a high pace environment and stay highly organised.
• Strong administrative skills with keen attention to detail.
• Reliable resource for colleagues and staff across teams.

Responsibilities

• Support the Patient Services Team in daily administrative tasks.
• Provide friendly, professional service to NHS patients and callers.

Skills

Customer focus

Telephone manner

Interpersonal skills

Pressure management

Organisation

Administrative skills

Written and verbal communication

Resource to colleagues

Microsoft Office

Tools

Microsoft Office

Job description

Optegra has an exciting new opportunity for an experienced bank NHS patient services administrator to join our amazing and supportive team in our in our prestige private Manchester Eye Hospital. This is a zero hour contract offering flexible shifts and pay up to £16 hourly rate dependent on experience.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

The Role

You will be part of a multi-disciplined team contributing to the activity of the Patient Services Team.

Requirements

• Customer focussed
• Friendly telephone manner
• Excellent interpersonal skills
• Comfortable working in high pace enviroment
• Highly organised, able to prioritise and cope well with pressure
• Excellent administrative skills and attention to detail
• Effective written and oral communication skills
• Ability to act as a resource for colleagues & staff
• IT literate ie good working knowledge of Microsoft Office including: Outlook,
• Excel, Word, PowerPoint

You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference.

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.