Bank House Clearance & Retail Driver

Birmingham St Mary's Hospice; Birmingham; Hybrid; GBP 16,184 - 23,050; Part time

Job summary

Birmingham St Mary's Hospice is looking for a Bank House Clearance & Retail Driver to support logistics and retail operations on a flexible basis. Key responsibilities include supporting house clearances, moving stock, and providing excellent customer service. A full driving licence and physical capability to lift heavy items are essential. Join our award-winning team to help make a difference in people's lives through vital hospice care in Birmingham and Solihull. Training provided for all required tasks.

Qualifications

• Full, clean driving licence required for operating commercial vehicles.
• Ability to lift and move heavy items is essential.
• Enthusiastic and motivated personality towards helping others.

Responsibilities

• Support house clearance service, including collections from donor homes.
• Move stock between retail locations and assess donations.
• Provide cover for driver team as needed.

Skills

Full, clean driving licence

Physical ability to lift and move heavy items

Positive and organised approach

Willingness to learn

Job description

Be the difference. Clear homes with care. Power hospice care in Birmingham.

BANK HOUSE CLEARANCE & RETAIL DRIVER

Location: Flexible/area-based role covering Birmingham and Solihull

Hours: Bank (as and when required)

Salary: £14.24 per hour (includes 12.07% per hour holiday pay)

Join our award‑winning Retail Team and help Birmingham Hospice provide vital specialist end‑of‑life care for local people. Our charity shops raise essential funds to support patients and families – and every collection, delivery and cleared room helps make that possible.

We’re looking for an enthusiastic, reliable Bank House Clearance & Retail Driver to support our logistics and retail operations on an as‑and‑when basis.

What you’ll be doing

In this role, you will:

• Support our house clearance service, including collections from donor homes.
• Move stock between retail locations and assess donations in line with Trading Standards guidance.
• Carry out PAT testing on electrical donations (full training provided).
• Provide short‑notice cover for our driver team to keep the retail operation running smoothly.
• Deliver friendly, professional customer service to donors, supporters and customers.
• Help maximise income and maintain high standards across our retail operations.

What we’re looking for

• A full, clean driving licence and confidence travelling across all Birmingham Hospice retail locations and donor homes in our commercial vehicles (vans).
• The physical ability to lift and move heavy items – this is a key part of the role.
• A positive, organised and motivated approach, with empathy and a genuine desire to help others.
• Flexibility to cover sickness, annual leave and operational gaps – sometimes at short notice.
• No previous retail experience is needed – just a willingness to learn, a can‑do attitude and pride in doing a great job.

Equal Opportunities

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.