Bank Administrator

Derbyshire Community Health Services NHS Foundation Trust; Newbold; On-site; GBP 21,000 - 25,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is seeking an administrative and reception assistant to deliver a friendly, professional service across hospital, health centre and clinic settings. You will greet visitors, answer calls, manage appointments and support clinical teams such as Podiatry and Physiotherapy.

The role offers flexible shifts with no fixed hours and full training. Applicants should have Education English GCSE, Grade B or above and a Customer Care

Qualifications

• Education English language GCSE, Grade B or above
• Customer Care Qualification
• Understanding of confidentiality

Responsibilities

• Provide friendly reception and administrative service, including greeting visitors and answering telephone enquiries.
• Manage appointments, register patients and support clinical teams such as Podiatry and Physiotherapy.
• Maintain tidy public areas, handle cash and banking, ordering supplies and mail; cover at other clinics when required.

Skills

Excellent communication

Teamwork

Initiative

Education

GCSE English (Grade B+)

Customer Care Qualification

Tools

System One

Job description

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding – join an outstanding team!

Job overview

Enjoy flexible working with no fixed hours. We will offer shifts as required to support our services, and you can choose which shifts and sites you are available to cover, allowing you to work around your other commitments.

You will primarily support administrative and reception services but may be asked to provide assistance across different teams and departments, depending on service needs. Full training will be provided.

You will help deliver a professional, friendly and efficient service across our hospitals, health centres and clinics. Duties may include welcoming and directing patients and visitors, answering telephone calls, responding to enquiries, managing appointments, maintaining records and providing general administrative support to ensure the smooth running of our services.

Interviews for this role will take place in person at an assessment centre on either 5th November in Heanor or 23rd November in Chesterfield. If shortlisted, please ensure you are available to attend on one of these dates.

Main duties of the job

You will provide a friendly, professional reception and administrative service, including greeting visitors, answering telephone enquiries, managing appointments, registering patients and supporting clinical teams such as Podiatry and Physiotherapy.

Duties also include maintaining tidy public areas, handling cash and banking, ordering supplies, managing incoming and outgoing mail, monitoring waiting lists and providing cover at other clinics and health centres when required.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

Detailed job description and main responsibilities

After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Person specification

Right to Work

• As this role does not offer visa sponsorship, please explain how you meet the right-to-work requirements for employment in the UK without sponsorship from DCHS.

Education Qualifications

• Education English language GCSE, Grade B or above
• Customer Care Qualification

Experience & Knowledge

• Previous Customer Experience
• Understanding of confidentiality
• Knowledge of System One

Skills & Attributes

• Excellent communication & interpersonal skills
• Ability to work on own initiative or as part of a team

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

TWITTER/FACEBOOK - DCHS has its own Social Media accounts for recruitment. Follow us/like us via @dchsjobs

Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future.

Our values:

1) To get the basics right - For each other, local people and communities

2) To act with compassion and respect - For each other, local people and communities

3) To make a positive difference - For each other, local people and communities

4) To value and develop teamwork - With our partners and within DCHS

5) To value diversity and inclusivity - Of each other, local people and communities.

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis. If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or [e-mail] and we will be happy to provide assistance.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety.

Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name ruth keen

Job title IFM Locality Manager North

Email address [e-mail]

Telephone number 07827664447

Additional information

Sharon Martin

IFM Locality Manager South

[e-mail]

Tel [phone]

If you have problems applying, contact

Address Recruitment Team
Walton Hospital
Whitecotes Lane
Chesterfield
S40 3HW