Management Administrator

Derbyshire Community Health Services NHS Foundation Trust; Chapel-en-le-Frith; On-site; GBP 24,000 - 28,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust is seeking a motivated Management Administrator to support the Locality Manager for the Children’s Community 0-19 Services. The role requires strong IT skills, confidentiality and the ability to work across Matlock to Glossop with travel to DCHS sites as needed.

You will provide essential administrative and secretarial services, collaborate with the senior team, and help ensure high-quality service delivery in a busy community setting.

Qualifications

• English - GCSE Grade C/4 or equivalent
• RSA II Word Processing or equivalent
• IT Proficiency and Knowledge of Microsoft Office 365
• ECDL or equivalent
• Experience of electronic patient records eg SystmOne
• Experience of handling confidential and sensitive information and working within a confidential service
• Experience of working autonomously with the knowledge of when to elevate
• Experience of working to tight deadlines and having the ability to manage multiple conflicting priorities
• Substantial personal assistant or administrative experience
• Experience of working in community and/or children's services
• Experience of taking accurate notes or minutes
• Good verbal & written communication skills, including excellent telephone manner
• Good organisational skills with ability to work within tight deadlines and manage time effectively
• Able to work on own initiative
• Ability to maintain confidentiality
• Able to work collaboratively as part of a team
• Calm and professional manner with a friendly, polite and helpful approach
• Commitment to working in line with the DCHS Way and organisational values
• Ability and willingness to travel to team bases across the county; access to suitable transport for work purposes

Responsibilities

• To provide a responsive, supportive and professional administrative and secretarial service to the Locality Manager (LM) covering the locality.
• To work in partnership with the wider Management Administrator team within Children's Community Services.
• To support the Senior Management Team as required to ensure the delivery of a high-quality Children's Community Service.

Skills

English GCSE

RSA II Word Processing

IT Proficiency

Microsoft Office 365

Education

GCSE English

ECDL or equivalent

Tools

SystmOne

Job description

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding - join an outstanding team!

Job overview

Due to retirement, we have a fantastic opportunity for a highly-motivated and enthusiastic individual to join the Management Admin Team for Children's Community 0-19 Services. This post supports the Locality Manager and clinical team in the High Peak, North Dales & Glossop locality

The successful applicants will have excellent communication skills, be able to work independently and be confident using IT systems.

This is a really exciting and challenging role for the right person; someone who is committed, has excellent IT and time management skills and really wants to make a difference.

Travel will be required across the locality from Matlock to Glossop, as well as to other DCHS sites in Derbyshire on occasion.

Main duties of the job

To provide a responsive, supportive and professional administrative and secretarial service to the Locality Manager (LM) covering the locality.

To work in partnership with the wider Management Administrator team within Children's Community Services.

To support the Senior Management Team as required to ensure the delivery of a high-quality Children's Community Service.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Person specification

Education, qualifications and training

Essential criteria

• English - GCSE Grade C/4 or equivalent
• RSA II Word Processing or equivalent
• IT Proficiency and Knowledge of Microsoft Office 365

Desirable criteria

• ECDL or equivalent
• experience of electronic patient records eg SystmOne

Experience and knowledge required

Essential criteria

• Experience of handling confidential and sensitive information and working within a confidential service
• Experience of working autonomously with the knowledge of when to elevate
• Experience of working to tight deadlines and having the ability to manage multiple conflicting priorities
• Substantial personal assistant or administrative experience

Desirable criteria

• Experience of working in community and/or children's services
• Experience of electronic patient records eg SystmOne
• Experience of taking accurate notes or minutes

Skills and attributes

Essential criteria

• Good verbal & written communication skills, including excellent telephone manner
• Good organisational skills with ability to work within tight deadlines and manage time effectively
• Able to work on own initiative
• Ability to maintain confidentiality

Aptitude and personal qualities

Essential criteria

• Able to work collaboratively as part of a team
• Calm and professional manner with a friendly, polite and helpful approach

Values, drivers and motivators

Essential criteria

• Commitment to working in line with the DCHS Way and organisational values
• Ability and willingness to travel to team bases across the county; access to suitable transport for work purposes

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

Our vision is to see the health of local communities improve through partnership working, putting people at the centre and looking to the future.

Our values:

• 1) To get the basics right - For Each other, local people and communities
• 2) To act with compassion and respect - For Each other, local people and communities
• 3) To make a positive difference - For Each other, local people and communities
• 4) To value and develop teamwork - With our partners and within DCHS
• 5) To value diversity and inclusivity - Of each other, local people and communities.

The majority of our locations offer free parking facilities for staff.

We will communicate with you regarding your application via email so please check your email account on a regular basis. If using hotmail, MSN or yahoo email accounts please check your 'junk/spam' mail regularly.

Please note - if we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety.

Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.