Bank Administrative Assistant

Athena Care Homes; Peterborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

Athena Care Homes is seeking an Admin Assistant for Ashlynn Grange Care Home in Peterborough. The role involves providing exceptional customer service, managing front desk activities, and supporting administrative tasks. Ideal candidates will possess strong communication skills and a background in administration, with training provided for the right person.

Benefits

Fully comprehensive induction

Competitive salary

28 days of holiday per year

Free Blue Light Card

Access to discount platform

Refer a friend scheme

Qualifications

• Previous administrative experience is desirable.
• Excellent customer service, communication, and IT skills.
• Organised, numerate, and accurate with a 'can-do' attitude.

Responsibilities

• Answering incoming calls and providing information.
• Supporting payroll tasks and handling enquiries.
• Ensuring tasks are completed with accuracy.

Skills

Customer service

Communication

IT skills

Tools

Microsoft Office

Job description

As an Admin Assistant at Ashlynn Grange Care Home, you will be responsible for providing a high standards of customer service and positive first impressions for all guests visiting the home.

About Ashlynn Grange Care Home:
Ashlynn Grange is an exceptional 153-bed care home in Peterborough. The home prides itself on the surrounding gardens that grow flowers and a variety of different vegetables.

The level of care at Ashlynn Grange is exceptional, and all staff love to keep residents entertained with a full programme of activities and live performances on our outdoor stage. Our newly refurbished café is available to our residents and their visitors, serving a variety of fresh tea, coffee and cakes daily.

About the role:
Reporting to the Home Admin Manager, the Administration Assistant will be in charge of ensuring the reception area provides a friendly, welcoming and professional image at all times. You will also be in charge of supporting the Home Admin Manager with a variety of administrative tasks, such as; answering enquiries, responding to emails, and postal duties.

Salary:
£12.21 per hour.

Shift Pattern:
This is a Bank role, worked on a rota basis from Monday to Sunday.

Home Location:
Bretton Gate, Peterborough, PE3 9UZ.

Key Duties & Responsibilities:

• Coordinating all front desk activities including answering all incoming calls, providing information for callers, redirecting calls or taking accurate messages ensuring they are passed to the appropriate person in a timely manner.
• Assist the Home Admin Manager with payroll tasks such as setting up new starters, recording absence and annual leave and processing leavers.
• Support the Home Admin Manager with day-to-day admin tasks ensuring that they are completed with accuracy and efficiency.
• Assist with enquiry handling, preparing and sending out brochures and responding to and sending emails.

Training, Skills & Experience Required:

• Previous administrative experience is desirable, as is knowledge of Finance and or HR procedures, however training will be provided for the successful candidate.
• You will have excellent customer service, communication and IT skills, ideally Microsoft Office, together with an eye for detail.
• You are confident in handling personal and sensitive data and ensuring it is maintained in a confidential manner, at all times.
• You are organised, numerate and accurate, with a ‘can-do’ attitude.

What we can offer:

• Fully comprehensive induction.
• Competitive salary.
• 28 days of holiday per year.
• Free Blue Light Card & access to the Blue Light discount platform.
Refer a friend scheme

About Athena:
Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

We want to be the first choice for high quality residential, nursing and dementia care, leaving a positive legacy within our communities.

Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care, clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care.

We hold our values close to our hearts and ensure that team members throughout each of our residential and nursing homes understand them and what importance they hold. We approach everything we do with thought, and we deliver with passion.