Band A Dental Officer PCDS

jobs24.co.uk; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dedicated team as a Medical Secretary, providing vital communication and administrative support in a clinical setting. This role is essential for maintaining patient records, managing queries, and ensuring smooth operations within the healthcare environment. You'll be the primary point of contact for patients and staff, requiring strong communication and organisational skills. This position offers a unique opportunity to work within one of the largest acute Trusts in the UK, known for its commitment to excellent patient care and innovative practices. Embrace the chance to make a meaningful impact in a supportive and dynamic healthcare team.

Qualifications

• Strong communication and interpersonal skills required.
• Organisational skills to maintain accurate records.

Responsibilities

• Act as a primary contact for staff, patients, and relatives.
• Ensure patient records are accurate and up-to-date.
• Perform clerical duties and manage diaries.

Skills

Communication Skills

Interpersonal Skills

Organisational Skills

Job description

We are seeking a dedicated and empathetic Medical Secretary to join our team. The ideal candidate will provide essential communication and administrative support within a clinical environment.

Key Responsibilities:

1. Act as a primary point of contact for clinical and non-clinical staff, patients, relatives, and carers via phone and email, maintaining a professional and empathetic approach at all times.
2. Handle patient queries, return calls promptly, and escalate issues to the relevant team members as necessary.
3. Ensure patient records are accurate, up-to-date, and prepared for clinics.
4. Assist with sorting and distributing reports and ensuring relevant documentation is filed appropriately.
5. Perform clerical duties, including maintaining filing systems, diary management, and scanning patient notes.
6. Support referral to treatment pathways, tracking clinic outcomes, and coordinating appointments.
7. Provide coverage for other secretaries during absences and attend meetings as required.

Required Qualifications:

1. Strong communication and interpersonal skills, with the ability to manage sensitive situations.
2. Organisational skills with the ability to maintain accurate records and documentation.
3. Ability to adapt and work across different specialties when needed.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults.