Band 8a - Shared Patient Record Technical Systems Lead

West Hertfordshire Teaching Hospitals NHS Trust; Watford; Hybrid; GBP 52,000 - 66,000; Full time

Benefits offered by this job

Hybrid working option

On-site days

Job summary

West Hertfordshire Teaching Hospitals NHS Trust seeks a Band 8a Shared Patient Record Technical Systems Lead to manage day-to-day operation, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. You will drive system enhancements, integrations, testing and technical assurance while engaging with Oracle Health Cerner and other suppliers.

The role requires substantial healthcare interoperability experience, APIs, FHIR, HL7 and GP Connect knowledge.

Qualifications

• Strong analytical and problem-solving skills for complex technical issues.
• Experience in interoperability architecture, data flows and API design.
• Demonstrated leadership in technical delivery and change assurance.

Responsibilities

• Lead design, configuration, testing and implementation of system enhancements and integrations.
• Act as technical SME for interoperability architecture and data flows including APIs, FHIR and HL7.
• Investigate and resolve complex technical incidents and data-quality issues.

Skills

Analytical thinking

Stakeholder engagement

Problem solving

Technical leadership

Education

Degree in IT/Health Informatics

Digital health/interoperability knowledge

Tools

FHIR/HL7 knowledge

GP Connect

APIs

Job description

Go back West Hertfordshire Teaching Hospitals NHS Trust

Band 8a - Shared Patient Record Technical Systems Lead

The closing date is 28 September 2026

We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record.

This is an exciting opportunity to play a key role in shaping the future of shared care information across health and care organisations. You will act as the technical subject matter expert for the service, leading system enhancements, integrations, testing, technical assurance, supplier engagement and the resolution of complex incidents.

Working closely with NHS partner organisations, clinical and digital teams, information governance colleagues and suppliers including Oracle Health Cerner, you will ensure that the Shared Patient Record remains secure, reliable, effective and aligned with local, regional and national interoperability priorities.

You will bring significant experience of healthcare interoperability, systems integration or digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem-solving, stakeholder engagement and communication skills are essential.

The post offers the opportunity to contribute to emerging priorities including digital care planning, NHS App integration, neighbourhood health and the national Single Patient Record agenda.

Main duties of the job

If you are collaborative, organised, solution-focused and passionate about improving information sharing to support excellent patient care, we would welcome your application.

The post holder will provide technical leadership for the Hertfordshire and West Essex Shared Patient Record, managing its day-to-day operation, optimisation and development. Responsibilities include leading system enhancements, integrations, testing, upgrades and technical assurance; investigating complex incidents, data-quality and patient-matching issues; monitoring system performance, interfaces, access controls and digital certificates; and maintaining technical documentation and operational procedures.

The role will manage relationships with Oracle Health Cerner and other suppliers, coordinate the onboarding of new organisations and data flows, and provide expert technical advice to governance groups and regional and national forums. Key relationships include clinical, operational, digital, information governance and technical teams across partner NHS organisations, the Central East ICB, suppliers and interoperability partners.

Core hours are 37.5 hours per week, with flexibility required to support planned changes and service incidents. Hybrid working will be considered, Will require days to be on site.

About us

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking

Job responsibilities

The post holder will provide technical leadership for the Hertfordshire and West Essex Shared Patient Record, ensuring the platform and its associated interoperability services remain secure, reliable and fit for purpose. Key duties will include:

• Leading the design, configuration, testing and implementation of system enhancements, integrations and new data-sharing capabilities.
• Acting as the technical subject matter expert for interoperability architecture, data flows, interfaces, APIs, FHIR, HL7 and GP Connect.
• Investigating and resolving complex technical incidents, system outages, data-quality issues and patient-matching exceptions.
• Managing technical testing, release management, upgrades and change assurance to minimise risk and maintain service continuity.
• Monitoring system performance, interface availability, access controls, audit requests, digital certificates and the Master Patient Index.
• Maintaining technical specifications, architecture diagrams, configuration records, operational procedures and support documentation.
• Managing relationships with Oracle Health Cerner and other suppliers, including incidents, service requests, releases and improvement plans.
• Coordinating the technical onboarding of new organisations, systems and data-sharing partners.
• Working collaboratively with clinical, operational, technical and information governance colleagues across partner organisations.
• Providing expert technical advice to governance groups and representing the system at local, regional and national interoperability forums.
• Supporting the development of future interoperability roadmaps, NHS App integration and emerging Single Patient Record priorities.

Person Specification

Education

• Degree-level qualification in Information Technology, Computer Science, Health Informatics, Digital Health, Information Systems or a related discipline, or equivalent demonstrable experience gained within a relevant technical environment.
• Evidence of continuing professional development in digital technologies, interoperability, systems integration, healthcare informatics or related technical disciplines.
• Relevant technical qualification(s) or significant practical experience in interoperability, systems integration, healthcare information exchange, infrastructure, applications support or digital service delivery.
• Demonstrable experience working at a specialist technical level within a healthcare, digital, interoperability or information technology environment.
• Knowledge and experience equivalent to postgraduate level acquired through a combination of formal education, professional qualifications and significant practical experience

Knowledge

• Specialist knowledge of Shared Care Records, interoperability platforms, health and care data-sharing frameworks, and information exchange across multiple healthcare organisations and technology systems.
• Good understanding of interoperability standards and technologies, including APIs, FHIR, HL7, GP Connect, Health Information Exchange (HIE) platforms and system integration principles.
• Knowledge of NHS digital services, Integrated Care Systems, information-sharing initiatives and the evolving national interoperability and Single Patient Record (SPR) landscape.
• Knowledge of information governance, data protection legislation, patient confidentiality, information-sharing agreements and direct care data-sharing principles.
• Experience of working with technology suppliers and third-party support providers, including service management processes, incident management, change control, testing, upgrades and release management.

Experience

• Significant experience supporting, implementing or managing interoperability, integration or digital healthcare systems within the NHS or a similarly complex healthcare environment.
• Proven experience of delivering technical system developments, upgrades, integrations and change activities, including requirements gathering, testing, implementation and post-deployment support.
• Experience of working collaboratively with clinical, operational, technical, information governance and supplier stakeholders to deliver digital solutions and service improvements.
• Experience of managing and coordinating third-party suppliers and support providers, including incident management, service requests, problem management, root cause analysis, change control, release management and technical issue resolution.
• Demonstrable experience of investigating and resolving complex technical issues, assessing risks and impacts, and maintaining service continuity within a business-critical digital service.

Skills

• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues, assess impacts and identify effective solutions within interoperability and data-sharing environments.
• Ability to interpret and translate complex clinical, operational and technical requirements into technical specifications, solution designs and implementation plans.
• Strong organisational skills, with the ability to prioritise competing work demands, manage technical risks and dependencies, and coordinate multiple activities simultaneously.
• Excellent stakeholder engagement and communication skills, with the ability to work effectively with clinical, operational, technical, information governance and supplier teams.
• Ability to present and explain complex technical information to both technical and non-technical audiences, producing clear documentation, reports, procedures and training materials.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

West Hertfordshire Teaching Hospitals NHS Trust