Band 6 Service Manager

University Hospitals Birmingham NHS Foundation Trust; West Midlands; On-site; GBP 40,000 - 48,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Service Manager for Respiratory Medicine at Queen Elizabeth Hospital. You will work with the Operations Manager to deliver service, quality, workforce and financial objectives, analysing complex data and providing actionable insights to improve patient care.

The role involves line managing administrative staff, supporting recruitment and performance management, and deputising for the Operations Manager as required.

Qualifications

• Degree or equivalent professional qualification.
• Management qualification or equivalent training.
• Experience with NHS performance standards and data analysis is required.

Responsibilities

• Lead operational management of Respiratory Medicine services to meet national and local standards.
• Manage patient pathways, waiting lists and access targets (RTT, cancer, diagnostic).
• Analyse and report complex data using Excel/BI tools to support decisions and service improvements.
• Produce performance reports, identify risks and develop recovery plans to meet targets.
• Provide accurate information to clinical/operational teams and maintain data quality and governance.

Skills

Advanced Excel

Power BI

Education

Degree or equivalent professional

Management qualification

Postgraduate diploma level management experience

Job description

Job Summary

The Service Manager will provide operational, performance and business management support to Respiratory Medicine at Queen Elizabeth Hospital, working closely with the Operations Manager and General Manager to deliver service, quality, workforce and financial objectives. The post holder will oversee key national and local performance standards, ensuring timely patient care, effective risk management and achievement of operational targets. A major aspect of the role involves analysing, validating and reporting complex operational data. Advanced Microsoft Excel skills are essential to interpret large datasets, support waiting list management, performance monitoring, capacity planning, service improvement and decision‑making. The Service Manager will produce reports, identify trends, develop recovery plans and provide actionable insights to improve service delivery. They will also line manage designated administrative, reception and team leader staff, supporting recruitment, training, performance and absence management in line with Trust policies. Working with minimal supervision, the post holder will coordinate projects, audits and service improvements, monitor agreed actions, ensure accurate reporting and support the delivery of departmental and NHS objectives.

Main Duties, Tasks & Skills Required

• Lead the operational management of Respiratory Medicine services, ensuring delivery of national and local performance standards and service objectives.
• Manage patient pathways, waiting lists and access targets, including RTT, cancer and diagnostic standards.
• Analyse, validate and report complex operational data using advanced Excel and reporting systems to support decision‑making, performance monitoring and service improvement.
• Produce performance reports, identify trends, risks and opportunities, and develop recovery plans to achieve targets.
• Provide accurate information to clinical and operational teams and maintain high standards of data quality and governance.
• Lead audits, service reviews and improvement projects to enhance patient experience and operational efficiency.
• Line manage administrative, reception and team leader staff, including recruitment, appraisal, training, attendance and performance management.
• Support service planning, capacity and workforce management, monitor clinical capacity and waiting lists, manage resources and authorised budgets, investigate complaints and incidents, ensure compliance with Trust policies and governance requirements, and deputise for the Operations Manager as required

About Us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• Degree or equivalent professional
• Management qualification.
• Further management training and/or
• relevant managerial experience to post graduate diploma level.

Experience

• Previous experience of working to NHS key performance and national standards.
• Experience in handling confidential information.
• Experience with dealing with patients, relatives and the general public.
• Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required.
• experience of analysing and interpreting performance data to support service improvement and operational decision‑making.
• Experience of developing and monitoring action plans to deliver performance targets.
• Experience of managing change and implementing service improvements within a healthcare setting.
• Experience of investigating incidents, complaints or service issues and implementing corrective actions.
• Previous line management experience of staff.
• Working Knowledge of waiting list systems.
• Knowledge of NHS and aims of its structure.
• Experience of working to NHS key performance and national standards within Respiratory Medicine.

Additional Criteria

• Experience Of Using Power BI Or Other business intelligence tools.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary and Contract

• Pay scheme Agenda for Change
• Band Band 6
• Salary £39959.00 to £48117.00 Yearly
• Contract Permanent
• Working pattern Full-Time, Flexible Working
• Reference number 304-1103500
• Job locations Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH

Attachments Band 6 Service Manager JD-PS (Resp Med Aug 20_Mary Agaruwa.pdf – 424KB Opens in a new window