Band 4 Waiting List Coordinator - Admissions

Royal Free Group; Greater London; On-site; GBP 33,000 - 36,000; Full time

Job summary

Royal Free London NHS Foundation Trust is hiring a Band 4 Waiting List Coordinator for Admissions at Enfield Civic Centre. This full-time role is 37.5 hours per week with a salary of £33,262–£36,027 per annum inclusive of HCAS.

The post forms part of the central admissions team, focusing on efficient patient service across specialties. Applicants should have GCSE/NVQ4, good English, and strong numerical skills. Closing date: 29/10/2026.

Qualifications

• Educated to GCSE level, NVQ level 4 or equivalent
• Good standard of written and spoken English
• Effective numerical skills

Responsibilities

• Support the central admissions service at Enfield Civic Centre.
• Build relationships with key staff to provide efficient, reliable service for patients.
• Act as part of the admissions team and provide cover as required.

Skills

IT proficiency

Communication

Interpersonal skills

Conflict management

Organisational skills

Analytical ability

Service development

Apprenticeship Training

Education

GCSE/NVQ4 equivalent

English proficiency

Numerical skills

Tools

NHS PAS or similar system

Job description

Our current vacancies

If you want to be part of the Royal Free London team, search our current vacancies below to find the job for you.

Band 4 Waiting List Coordinator - Admissions

Band 4

Main area Elective Access Grade Band 4 Contract Permanent Hours 37.5 hours per week (Full-time) Job ref 391-RFL-8007386-A

Site Enfield Civic Centre Town Enfield Salary £33,262 - £36,027 per annum inclusive of HCAS Salary period Yearly Closing 29/10/2026 23:59

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

The post holder will be expected to work as part of the central admissions team and will build relationships with key staff providing an efficient, reliable service for patients in all specialities to ensure that these separate elements unite and are working as one team with a common goal. It is important that the waiting list coordinators function as a team, supporting each other with workloads. The post holder must be flexible in their approach and be able to work within all
specialties covered by admissions, providing cover as required.
The post holder will ensure that at all times the principles of World Class Care are upheld and that he/she is an ambassador for the Trust by consistently welcoming, remain actively respectful, clearly communicating and being visibly reassuring with
patients and colleagues alike.

Please note if high volumes of applications are received the vacancy will close earlier than stated, you are advised to apply as soon as possible to avoid disappointment

Main duties of the job

This is an exciting time to be working at the Royal Free London NHS Foundation Trust one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.

We are looking for Waiting List Coordinators to support the central admissions service at the Enfield Civic Centre.

RFL welcomes all applicants who meet the person specification of the job description, to apply for this vacancy.

Please note this job role is full time. Monday - Friday.
All applications that do not have full details, will be disregarded.
Previous applicants need not apply.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Royal Free shared commitments

• Demonstrable ability to meet the Trust shared commitments.

Education & Qualifications

• Educated to GCSE level, NVQ level 4 or equivalent
• Good standard of written and spoken English
• Effective numerical skills

Experience

• Substantial experience of dealing with the public
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Understanding of the requirements regarding patient confidentiality
• Substantial experience in a similar role within an admissions office in the NHS
• In depth knowledge of NHS PAS or similar administration system
• Good understanding of wider NHS relationships between GPs and acute hospitals
• Understanding of best practice in customer service environments

Skills and aptitudes

• Good working knowledge of IT applications (Word, Excel, E-Mail)
• Strong communication skills (written and oral)
• Strong interpersonal and diplomacy skills
• Ability to deal with and manage conflict
• High level orgnaisational skills and ability to manage workload
• Analytical ability for the production and interpretation of reports
• An ability to support service development and improvement
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points-based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS(CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.