Band 3 Receptionist/Switchboard Operator - Northcroft

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading mental health organization in Birmingham, where you can contribute to the well-being of the community. As a Receptionist, you will be the first point of contact for visitors and callers, ensuring a warm and professional welcome. Your role will involve handling administrative tasks and liaising with various departments, making a significant impact on service delivery. Join a compassionate team dedicated to improving mental health services and making a real difference in people's lives. This is your chance to be part of an inclusive environment that values your contributions and fosters personal growth.

Qualifications

• Experience in a reception role is essential.
• Must be able to communicate clearly both verbally and in writing.

Responsibilities

• Act as the first point of contact for visitors and callers.
• Provide a full range of reception and administrative duties.

Skills

Reception Experience

Customer Care Qualification (Level 2)

Communication Skills

Microsoft Office Proficiency

Education

Level 2 Administration Qualification

Job description

An exciting opportunity has arisen to assist in providing a high quality reception service at Northcroft. The post holder will act as a first point of contact for all visitors and callers to Northcroft. The post holder will liaise professionally at all times with visitors, patients, medical, nursing, clinical support, clerical and secretarial staff.

Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification. You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member. You must also be proficient in Microsoft Office applications. Previous experience within the NHS and dealing with the general public would be an advantage.

To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

Working Pattern

Week 1 - Saturday 15.00 - 22.00, Week 2 Sunday 7.30 - 15.00

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further details / informal visits contact: Name: Dharshana Arulselvan Job title: Switchboard Supervisor Email address: [e-mail] Telephone number: 0121 301 7400