Band 3 Receptionist/Switchboard Operator - Northcroft

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 20,000 - 26,000; Part time

Job summary

An established industry player in mental health services is seeking a dedicated Band 3 Receptionist/Switchboard Operator to join their team at Northcroft. This role offers an exciting opportunity to provide high-quality reception services, acting as the first point of contact for visitors and callers. The ideal candidate will possess excellent communication skills and a strong background in customer care, ensuring a welcoming environment for all. Join a supportive team where your contributions will make a real difference in the community's mental health services.

Qualifications

• Experience in a reception role is essential.
• Level 2 qualification in administration or customer care is required.

Responsibilities

• Provide reception and switchboard duties as the first point of contact.
• Liaise with visitors, patients, and staff across various teams.

Skills

Verbal Communication

Written Communication

Microsoft Office

Customer Care

Education

Level 2 Administration Qualification

Job description

Band 3 Receptionist/Switchboard Operator - Northcroft

Join to apply for the Band 3 Receptionist/Switchboard Operator - Northcroft role at Birmingham and Solihull Mental Health NHS Foundation Trust.

An exciting opportunity has arisen to assist in providing a high-quality reception service at Northcroft. The post holder will act as the first point of contact for all visitors and callers. The role involves liaising professionally with visitors, patients, and staff across various teams.

Responsibilities include:

1. Providing reception, switchboard, and administrative duties.
2. Being the first point of contact for the public, visitors, and service users for various community and clinical teams.

Requirements:

• Previous experience in a reception role.
• Level 2 administration/customer care qualification.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office applications.
• Experience within the NHS and dealing with the public is advantageous.

Working Pattern:

Week 1: Saturday 15:00 - 22:00

Week 2: Sunday 07:30 - 15:00

For further details or informal visits, contact:

• Name: Dharshana Arulselvan
• Job title: Switchboard Supervisor
• Email: [e-mail]
• Phone: [phone]