Band 3 Receptionist/Administrator - Maple Leaf Centre

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity awaits as a Receptionist/Administrator in a dedicated mental health team. This role is crucial as you will be the first point of contact for patients and staff, providing essential support in a friendly and approachable manner. You will handle a variety of administrative tasks including managing appointments and correspondence, while collaborating with a multi-disciplinary team. Join a forward-thinking organization committed to improving mental health services for the community, where your contributions will make a real difference. If you are organized, proactive, and passionate about healthcare, this position is perfect for you.

Qualifications

• NVQ Level II in Business Administration or equivalent required.
• Experience in healthcare and customer-focused roles is essential.

Responsibilities

• Manage appointments, telephone lines, and incoming mail.
• Provide administrative support to the mental health team.

Skills

Microsoft Office

Customer service

RiO

Organizational skills

Education

NVQ Level II in Business Administration

GCSE English

RSA II Typing

Job description

Band 3 Receptionist/Administrator - Maple Leaf Centre

Band 3

Main area: Band 3 Receptionist/Administrator
Grade: Band 3
Contract: Permanent
Hours:

• Full time
• Part time

37.5 hours per week (If part time- Monday, Wednesday and Thursday 9am to 5 pm.)
Job ref: 436-6762381-A

Site: Maple Leaf Centre
Town: Marston Green
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 12/01/2025 23:59

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Job Overview

An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team. As receptionist/administrator, you will be the first point of contact for patients/staff and visitors to the base, and it is essential that you present in a friendly and approachable manner.

Main Duties of the Job

The post holder will undertake a wide range of reception and administrative duties. These will include:

• Monitoring, recording, and booking of appointments
• Managing a busy telephone line
• Receiving all incoming mail and ensuring action is taken appropriately
• Processing clinical letters and other correspondence

You will work in conjunction with other team members, ensuring administrative support is available to all members of the team, including liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.

It is essential that applicants are able to work on their own initiative and demonstrate effective organisational and administrative skills.

Working for Our Organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.

Detailed Job Description and Main Responsibilities

For further information about the main responsibilities, please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK)

Person Specification

Qualifications

• NVQ Level II in Business Administration or equivalent or working towards
• GCSE English or equivalent
• RSA II Typing

Experience

• Experience in dealing with a range of disciplines in healthcare and sensitive situations
• Experience in a customer-focused healthcare environment
• Experience of working in a healthcare client-facing organisation

Skills

• Up-to-date working knowledge of all Microsoft packages
• Experience of working in a healthcare setting
• Working knowledge of RiO

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Contact Information

Name: Portia Nyamakanga
Job title: Solihull Perinatal Mental Health Team Manager
Email address: [e-mail]
Telephone number: 01213012030

Name: Hayley Stokes
Job title: Perinatal MH Lead Admin
Email address: [e-mail]