Band 3 Patient Services Administrator

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS terms

Agenda for Change pay with Enhancers

Relocation payment

Retail discounts

Well-being services

Flexible working

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an administrator for the dental services team in the Black Country region, based at Oldbury. The role requires managing clinics, coordinating waiting lists, and maintaining patient records with a strong emphasis on customer service.

Applicants should have NHS experience or equivalent, excellent communication and IT skills, and the ability to work flexibly across Specialty Management Groups. Travel between clinics may be required.

Qualifications

• Previous administrative experience.
• Experience of working with the general public.
• Experience of working with a wide range of professionals.

Responsibilities

• First point of contact for service users and visitors at clinic reception.
• Manage clinics and waiting lists within the Specialty Management Group.
• Prepare and update clinical records for all patients in Dental Services.
• Print day lists and ensure complete patient records (radiographs, referrals).
• Identify and chase missing information (histopathology, blood results, imaging).
• Support clinic preparation and ensure efficient operation across the dental service.

Skills

Communication

Organisational skills

Typing skills

Information systems

Outlook/Microsoft Office

Teamwork

Prioritisation

Procedural development

Resilience

Education

GCSE English & Maths

Typing experience

NVQ Level 3 Admin

Job description

Find out more about applying to join Team BCHC.

Join our team

Community services are a key part of the NHS of the future. Be part ofthat future now.Join us and help achieve better care andhealthier communities.

Based within the Black Country. ( main base Oldbury) The post holder will carry out clerical and administrative duties to ensure the efficient operation
of the dental service. The post holder will be responsible for their own workload and will be
expected to develop and maintain up to date knowledge of all services within their Speciality
Management Group which will enable them to deal with any service related queries.
To work flexibly within the dental team providing high quality dental care for a wide spectrum of
patients including adults, children, and patients/clients with special needs and medically
compromised patients.
This is a multi-skilled and multi-tasked role therefore the post holder will be expected to be
flexible and rotate with other team members thereby ensuring cover across other Specialty
Management Groups as and when required.

Main duties of the job

First point of contact for all service users and visitors to the clinic reception greeting in a
professional and friendly manner and notify the appropriate person of individual’s arrival.
Responsible for the management of clinics and waiting lists within their Specialty
Management Group.
Prepare and update clinical records for all patients booked within Dental Services
ensuring that appropriate records such as referral letters are attached/ scanned
appropriately in accordance with Trust’s Policies and Procedures. Therefore ensuring
that the records are available to clinicians prior to appointments. Prepare clinics in
advance by printing day lists, pulling out the complete patient records e.g. radiographs,
referral etc.
Support clinic preparation by identifying and chasing any missing information such as
histopathology, blood results, imaging etc.

Working for our organisation

Community services are a key part of the NHS of the future. Be part ofthat future now.Join us and help achieve better care andhealthier communities.

• Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
• Attractive relocation payment if you relocate to the local area.
• Discounts for local and national retailers
• Dedicated well-being services for all employees
• Flexible working where possible

Detailed job description and main responsibilities

To work within one of five Specialty Management Groups providing a comprehensive, efficient
and effective administrative service in order to meet the Trusts patient waiting time targets and
enhance patient experience.
The Specialty Management Groups are often the first contact a patient will have with the
Dental Services and may be regarded as the ‘shop window’. The post holder will be required
to provide excellent customer service to all patients ensuring that they are polite and courteous
at all times.
The post holder will carry out clerical and administrative duties to ensure the efficient operation
of the dental service. The post holder will be responsible for their own workload and will be
expected to develop and maintain up to date knowledge of all services within their Speciality
Management Group which will enable them to deal with any service related queries

Person specification

qualifications and training

• GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience
• RSA 2 or equivalent experience in typing or word processing
• Level 3 NVQ in Business Administration or equivalent administrative experience.

Experience

• Previous administrative experience.
• Previous experience of working with the general public.
• Experience of working with a wide range of professionals

Skills/knowledge

• Excellent communication and organisational skills.
• Excellent keyboard skills
• Knowledge of information systems i.e. PAS, RiO
• Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel
• Ability to work as a member of a team.
• Ability to use own initiative and prioritise workload in a methodical approach to work.
• Ability to suggest and implement new procedures.
• Ability to follow tasks through to completion
• Ability to work under pressure.

Other job requirements

• Willing to travel between clinics to cover when required in order to meet the needs of the service.

In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.

Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link , will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.

All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.

The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.

Disability Confident Employer and Guaranteed Interview Scheme

BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.

Equality, Diversity and Inclusion

As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.

We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.

We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.

Promoting Workforce Equality

In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to