Band 3, ICT Collaborative Care Records - Administrator

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking an organised CCR Administrator (Band 3) to support the day-to-day operation of the Collaborative Care Record service. You will ensure secure, timely access to patient information and provide second-line support to system users.

The role involves processing access requests, conducting audits, maintaining data accuracy, and supporting ICT projects across the Trust and partner organisations.

Qualifications

• Educated to NVQ level 3 or equivalent.
• Competence in use of Microsoft Office Applications.

Responsibilities

• Provide second-line support for CCR system users and process access requests.
• Carry out audits, investigate issues and maintain data quality.
• Process system access requests and maintain user records.
• Manage and prioritise support tickets using the Trust's Service Desk.
• Produce reports and assist with system testing, upgrades and projects.
• Liaise with NHS colleagues, suppliers and partner organisations to resolve issues.

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Independent working

Confidentiality & informationGovern an

Education

NVQ level 3 or equivalent

Tools

Microsoft Office Applications

NHS Mental Health Patient Administration System

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust

Band 3, ICT Collaborative Care Records - Administrator

The closing date is 25 October 2026

ICT Collaborative Care Records (CCR) Administrator, Band 3Location: Trust Headquarters, The Uffculme Centre, Moseley, Birmingham

About the Role

We are seeking a motivated and organised Collaborative Care Records (CCR) Administrator to join our ICT team. This role supports the day-to-day operation of the Collaborative Care Record service, helping ensure healthcare professionals have accurate, secure and timely access to critical patient information.

Main duties of the job

You will provide second-line support to system users, process access requests, carry out audits, investigate issues, maintain data quality, and support digital projects across the Trust and partner organisations.

What We're Looking For

Excellent organisational and administrative skills.

Strong attention to detail and ability to maintain accurate records.

Good communication and customer service skills.

Confident using Microsoft Office and other IT systems.

Ability to prioritise workload and work independently.

Understanding of confidentiality, data protection and information governance.

Experience of working in an NHS, healthcare or ICT environment is desirable.

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job responsibilities

Key Responsibilities

Provide support for CCR system queries, incidents and service requests.

Manage and prioritise support tickets using the Trust's Service Desk system.

Investigate and resolve routine system and data quality issues.

Process system access requests and maintain user records.

Carry out regular access audits and investigate findings.

Produce reports and maintain accurate records and databases.

Support system testing, upgrades and improvement projects.

Liaise with NHS colleagues, suppliers and partner organisations to resolve issues.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

Training & Qualifications

• Educated to NVQ level 3 or equivalent
• Competence in use of Microsoft Office Applications

Experience

• Experience in using person-based information systems.
• Knowledge and practical use of Microsoft Office applications Outlook, Word and Excel
• Knowledge and practical use of NHS Mental Health Patient Administration System
• Previous call centre or ICT support experience.
• Understanding of working in NHS environment.

Skills and Knowledge

• Excellent communication skills, both written and verbal.
• Ability to produce high quality and accurate documentation
• Able to work both independently and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

£25,760 to £27,476 a yearper annum, per rata