Band 3 Clinical Service Administrator - Warminster

Avon and Wiltshire Mental Health Partnership NHS Trust; Trowbridge; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated part-time administrator to join their West Wiltshire Community Mental Health Team. This role involves providing essential administrative support, managing communications, and ensuring smooth operations across two locations. Ideal candidates will have strong IT skills, particularly in Microsoft Office, and a commitment to maintaining confidentiality. The organization values diversity and encourages applicants from all backgrounds, aiming to create a supportive and inclusive environment for both staff and service users. If you thrive in a dynamic team and are eager to contribute to mental health care, this opportunity is perfect for you.

Qualifications

• Experience in administrative roles, especially in health/social care settings.
• Proficient in IT skills, especially Word and Excel.

Responsibilities

• Provide administrative support to the Clinical Team and Team Manager.
• Liaise with various stakeholders and manage telephone enquiries.

Skills

Microsoft Office

Communication Skills

Administrative Procedures

Confidentiality Principles

Education

NVQ3/QCF in Administration

RSA 3/NVQ or equivalent

Tools

RiO (Patient Electronic file)

Job description

Job overview

Are you an experienced, highly motivated administrator looking for a new challenge?

We have a part-time admin vacancy within our Team. The role will involve working for the West Wiltshire Community Mental Health Team.

If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a friendly, positive nature and enjoys working in a supportive team, we would like to hear from you.

The role will be based at Trowbridge Civic Centre in Trowbridge and Shearwater Lodge in Warminster. This role requires you to work across both sites.

Main duties of the job

To provide comprehensive administrative support to the Team Manager, Senior Practitioners and the wider Clinical Team within the West Wiltshire Community Mental Health Team.

You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO).

You will be the first point of contact for the Team and duties will include dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies.

The role is varied, and requires the successful candidate to be able to adapt to constant changes in workload.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities
• Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
• Medical Staff.
• Multidisciplinary Teams (Community or Inpatient)
• Services Users and Carers.
• Health and Social Care teams.
• Third sector/voluntary agencies.
• Community groups and local authority provision.
• Other statutory agencies e.g. Police, Ministry of Justice etc.
• Answering the main phones for the ward and dealing with enquiries.
• Taking accurate messages and passing them on in a timely manner.
• Uploading and recording information on RiO (Patient Electronic file).
• Health roster for clinical staff.
• Typing clinical letters and posting them, ensuring a copy is upload to RiO.
• Taking minutes of various meetings.
• Inputting information on to Health Roster.
• Ordering supplies, including non-stock orders.
• And any other general administrative task.

Person specification

Essential

Essential criteria

• NVQ3/ QCF in Administration or equivalent level of knowledge and experience

Essential

Essential criteria

• Proficient IT skills including word, Excel, Internet.

Essential

Essential criteria

• RSA 3/ NVQ or equivalent knowledge and experience

Essential

Essential criteria

• Excellent communication skills, both verbal and written

Essential

Essential criteria

• Knowledge of routine and non-routine administrative procedures acquired through qualification or experience.

Essential

Essential criteria

• Experience of working as part of an admin team

Essential

Essential criteria

• Demonstrates clear understanding of principles of confidentiality

Desirable

Desirable criteria

• Administration experience in health/social care setting.

Desirable

Desirable criteria

• Ability to work without direct supervision.

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, people with 'lived-experience' of mental health conditions and people living with disabilities,- we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria. This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Click here to view our applicant guidance

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system 'TRAC'. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.

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Application numbers

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Documents to download

• Job Description (PDF, 373.2KB)
• Inclusive Top 50 UK Employers List (PDF, 78.9KB)
• Financial Support & Discounts (PDF, 919.6KB)
• Value of the NHS Pension Scheme (PDF, 279.0KB)