Band 3 Booking Coordinator - Imaging

NHS; Birmingham; On-site; GBP 22,000 - 25,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking a Band 3 Booking Coordinator for its imaging department. The role involves managing patient bookings and administrative duties in a high-paced environment, ensuring excellent communication and organizational skills. Full training will be provided, with a commitment to supporting a diverse workforce.

Qualifications

• Experience of dealing with the public/customer service.
• Experience of working in healthcare and busy environments.
• Must demonstrate care, compassion, and good interpersonal skills.

Responsibilities

• Registering and booking patients onto various systems.
• Maintaining patient records with accurate data input.
• Providing a calm and efficient experience for patients.

Skills

Communication

Organisational skills

Attention to detail

Team player

Customer care

Education

Good general education (e.g., GCSE English and Maths A-C)

Business Administrative NVQ Level 3 or equivalent

Tools

Microsoft Office

IT systems

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Booking Coordinator - Imaging

The closing date is 27 June 2025

An exciting opportunity has arisen for a person who is looking for a challenge, working within a busy office in the imaging Department, providing a bookings service for patients who have been referred for Imaging. This will include modalities such as CT, Ultrasound and MRI

You will be required to work with a very busy team to carry out various administrative duties, including booking patients, using a computerised system, ensuring patient records are maintained.

The role is a full-time post for 37.5 hours per week, Monday to Friday

Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT and Ultrasound.

Main duties of the job

Attached you will find the personal specification document which provides more detail about the essential and desirable skills and the experience required for this role. Please review this when completing your application.

We are looking for a candidate with excellent computer skills including experience of using computer systems and Microsoft packages (Word, Excel and Outlook) excellent communication/telephone skills, organisational ability and a good team player are an essential requirement. The candidate should be self-motivated and be able work well under pressure.

This post will include registering and booking patients onto various computer systems, we will be expecting accurate data input and attention to detail. You must have confident communication skills to be able to liaise with imaging staff at all levels.

The candidate will be expected to communicate effectively with patients and clinical staff enquiries in a professional and accurate manner, providing a calm, relaxed and efficient experience for our patients whilst under our care.

The department delivers a 7-day service across 12 hours and it is therefore necessary for staff to work flexibly including weekend work on a rotation basis.

Full training will be given to the appointees in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).

To discuss this post or to arrange a visit, please contact Kalvinder Bains - Office Manager - Imaging on 0121-371-2338

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
• *Business Administrative NVQ Level 3 or equivalent experience in an administrative role

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment
• *Experience of working in healthcare

Additional Criteria

• *Good Communication / customer care skills both written and compassion
• *Good organisation skills and ability to multitask
• *Ability to deal professionally with enquiries from staff, patients, and visitors
• *Ability to solve problems
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
• *Work effectively and flexibly as part of a team to meet the needs of the service
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter personal and communication skills
• *Good organisational skills
• *Team player
• *Demonstrates reliability, motivation and commitment
• *Ability to deal with stressful situations and sensitive issues
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust