Band 3 Radiology Booking Coordinator

NHS; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 26,000; Full time

Job summary

NHS is seeking a full-time Band 3 Radiology Booking Coordinator for the Imaging Department at Solihull Hospital. The role involves managing patient appointments, ensuring operational capacity, and working in line with trust values. Ideal candidates should possess strong organizational and communication skills along with relevant administrative experience.

Qualifications

• Good general education (e.g., GCSE English and Maths A-C).
• Experience in administrative roles and customer service.
• Experience working with IT systems and Microsoft Office.

Responsibilities

• Provide booking services and manage patient appointments.
• Analyze and extract data from various sources.
• Organize own workload and prioritize tasks effectively.

Skills

Communication

Organization

Problem Solving

Multitasking

Customer Care

Education

GCSE English and Maths A-C

Business Administrative NVQ Level 3

Tools

Microsoft Office

Job description

Go back University Hospitals Birmingham NHS Foundation Trust

Band 3 Radiology Booking Coordinator

The closing date is 27 June 2025

To provide a robust and structured booking service to the Imaging Department within the Solihull Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.

The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their careers, whilst managing complex and confidential information.

The role is a full-time post for 37.5 hours per week.

The department delivers a 7-day service across 12 hours and it is therefore necessary for staff to work flexibly including weekend work on a rotation basis.

Main duties of the job

Communication

*Create documents / spreadsheets / reports as required using IT Systems

*Use Trust systems to input electronic data as required

*Input and look up data on Trust IT systems in accordance with Trust policy

*Analyse and extract complex data sets from several different sources

*Ability to analyse and extract complex data sets in relation to patient information from several different sources

*Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision

*Ability to recognise situations that should be referred onto the Supervisor/Line Manager and take prompt and appropriate action

*Identify capacity shortfalls in clinical areas and escalate appropriately

*Ensure patients are listed in chronological order unless clinical priority determines otherwise

*Identify long waiting list patients and any breaches in policy escalating as appropriate

*Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales

*Ensure case notes are located, collected, and prepped for patients attending clinics following the Trust checking procedures

*Scheduling of patients into clinics ensuring they meet capacity

*Where required by job role assist in ensuring that protocol required tests/ procedures are undertaken to the schedule within specific protocols

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

• *Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
• *Business Administrative NVQ Level 3 or equivalent experience in an administrative role

Experience

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
• *Experience of using IT systems
• *Experience of working in a busy environment
• *Experience of working in healthcare

Additional Criteria

• *Good Communication / customer care skills both written and compassion
• *Good organisation skills and ability to multitask
• *Ability to deal professionally with enquiries from staff, patients, and visitors
• *Ability to solve problems
• *Understand confidentiality and apply the principles in everyday working practice
• *Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
• *Work effectively and flexibly as part of a team to meet the needs of the service
• *Confident in dealing with people at all levels
• *Must be able to demonstrate an understanding of equality and diversity
• *Mature open and flexible approach to work
• *Demonstrates care and compassion
• *Good inter personal and communication skills
• *Good organisational skills
• *Team player
• *Demonstrates reliability, motivation and commitment
• *Ability to deal with stressful situations and sensitive issues
• *Ability to travel to multiple sites
• *Ability to work under pressure and deal with stressful situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Birmingham NHS Foundation Trust