Band 3 Apprentice Patient Pathway Assistant

BHR Hospitals; Romford; On-site; GBP 26,000 - 32,000; Full time

Job summary

BHRUT is inviting applications for a Band 3 Apprentice Patient Pathway Assistant in Romford. You will staff the Endoscopy Unit front desk, welcome patients and relatives, and help with scheduling and information updates.

The apprenticeship runs alongside a Level 3 Business Administrator programme, with completion making the role permanent if successful.
Eligibility applies for 16+ and UK residency.

Qualifications

• Experience in a Customer Service environment.
• Experience in a healthcare environment is desirable.
• Understanding of confidentiality and data protection.

Responsibilities

• Provide efficient front-of-house reception for patients, relatives and staff.
• Offer administrative support to the Endoscopy team.
• Input patient information into Cerner and Solus systems accurately.
• Ensure reception practices and ID/badge policies are followed.

Skills

Customer Service

Healthcare experience

Confidentiality

Education

GCSE English & Maths

Tools

Cerner

Solus

MS Office

Job description

Band 3 Apprentice Patient Pathway Assistant

Band 3

Main area Clinical Diagnostic Unit Grade Band 3 Contract Fixed term: 20 months (Apprentice) Hours Full time - 37.5 hours per week Job ref 162-8010-SURG

Site Queen's Hospital Town Romford Salary £28,939 Per Annum Inclusive Salary period Yearly Closing 25/10/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen for a highly motivated individual to join our busy Endoscopy Unit as an Apprentice Receptionist/Patient Pathway Assistant.

The successful candidate will provide a professional and welcoming reception service, acting as point of contact for patients, relatives, visitors and staff members. Responsibilities will include booking patients in for procedures, checking and updating patient information, managing telephone and face-to-face enquiries, arranging appointments and supporting the smooth running of the unit. The Endoscopy Unit is a fast-paced and demanding environment, so a flexible approach is essential.
You will need to have excellent communication skills, experience of working within a customer facing role and organisational skills, together with the ability to handle sensitive and confidential information appropriately.

Alongside the role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a Business Administration qualification at Level 3 or above, you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:
Be 16 years old or over

Have the right to work in the UK with a visa that covers the duration of the apprenticeship

Have been ordinarily resident in the UK for the past 3 years

The apprentice will come in on an initial fixed term contract of 20 months which is made permanent on successful completion of the apprenticeship.

Main duties of the job

• To provide an efficient and effective front of house reception service to all patients, relatives and colleagues who present to the Endoscopy Departments
• To provide administrative support for all team members within the Endoscopy service.
• Input information onto Cerner and Solus
• Ensure all reception practices are adhered to. Follow correct uniform policy and have staff ID & name badge displayed at all times.

Working for our organisation

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on 01708 435000 ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Experience/ Knowledge

• Experience of working in a Customer Service environment
• Previous experience in a healthcare environment

Personal Qualities

• Understanding of Confidentiality & Data Protection
• Ability to work unsupervised and as part of a team

Education/ Qualifications

• Educated to GCSE level or equivalent at Grade C or above including English and Maths

Skills/ Abilities

• Good IT skills including a working knowledge of Microsoft packages

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process
We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust
BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

We have a wide range of flexible, temporary and part-time opportunities.