Band 2 - Administrative Assistant

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Job summary

Leicestershire Partnership NHS Trust is seeking an Administrative Assistant to join the Mental Health Support Teams in Schools service. You will provide essential administrative support to clinical colleagues, manage enquiries and maintain confidential records to help the service run smoothly.

Based in Leicester, this role requires good organisation, strong communication, and a commitment to high-quality customer service within a busy school-based environment.

Qualifications

• GCSE English (or equivalent) is required.
• Strong organisational and communication skills are essential.
• Experience using Microsoft Office and maintaining records is preferred.

Responsibilities

• Provide general administrative support to clinical and admin colleagues.
• Manage inquiries from families, professionals and partner agencies.
• Maintain accurate and confidential patient/service records.
• Help the team deliver a high-quality, accessible service.

Skills

Excellent communication

Organisational skills

Attention to detail

Ability to work under pressure

Customer service

Education

GCSE English (or equivalent)

Tools

Microsoft Office

Job description

Leicestershire Partnership NHS Trust is seeking a motivated and organised Administrative Assistant to join our Mental Health Support Team (MSHT) in school’s service. This is a key role providing highquality, responsive and coordinated administrative support to our clinical teams. You will help ensure the smooth running of the service by maintaining accurate electronic patient records, delivering excellent customer service working collaboratively with administration and clinical colleagues. If you are reliable, proactive, and committed to delivering a high standard of administrative support, we would welcome your application. The Leicester, Leicestershire and Rutland MHST service forms part of a national programme, commissioned following the 2017 Green Paper: Transforming Children and Young People’s Mental Health Provision.

Our Service

• Delivers evidence-based early intervention for CYP with mild to moderate mental health difficulties
• Embeds a Whole School Approach to emotional wellbeing
• Works collaboratively with education settings, families and wider system partners
• Contributes to prevention, early identification and reduced escalation into specialist services

As the programme continues to grow, this is an exciting opportunity to play a vital role in supporting the delivery of mental health support across local schools and communities.

You Can Read More About Our Service Here

Contact Details

Molly Shotbolt, Administrative Support Manager for Mental Health Support Teams in Schools, [e-mail], and Gemma Billson, Operational Lead for Mental Health Support Teams in Schools, [e-mail]

As an Administrative Assistant, you will play an essential part in ensuring the service operates efficiently by:

• Supporting clinical and administrative colleagues
• Managing enquiries from families, professionals and partner agencies
• Maintaining accurate and confidential records
• Helping the team deliver a highquality, accessible service

Main Duties of the Role

• Provide general administrative support including but not limited to, answering and making calls, booking appointments, creating and sending correspondence.
• Maintain accurate records and update information systems in line with Trust procedures.
• Work within existing systems and processes to provide an effective administration service to the team.
• Demonstrate excellent written and verbal communication skills
• Communicate effectively with colleagues, service users, and external agencies
• Provide highquality customer care to families, young people and professionals
• Adhere to policies relating to safeguarding, confidentiality, data protection, equality and health & safety

We Are Looking For Someone Who Can Demonstrate

• A good general level of education, including GCSE English (or equivalent)
• Strong organisational skills and the ability to prioritise workload
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Office
• High levels of accuracy and attention to detail
• Ability to work under pressure
• Experience of working in a busy office environment, positive and flexible

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.