Health Care Assistant - Central Access Point

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension contribution

27 days holiday

Free onsite parking

Health and wellbeing support

Job summary

Leicestershire Partnership NHS Trust in Leicester is seeking a Healthcare Assistant for the Mental Health Central Access Point (MHCAP). You will take calls, triage and identify callers' needs, supporting distressed individuals in a busy 24-hour service.

The role involves coordinating with Mental Health Practitioners, emergency services when required, and referrals to CAMHS, MHSOP, and GP. A robust induction with shadowing and ongoing supervision is provided to help you develop and progress.

Qualifications

• Empathy required to support callers in distress.
• Excellent listening and communication skills.
• Ability to work in a team and adapt to shift patterns.
• Strong interpersonal skills and patient-centred approach.

Responsibilities

• Take calls from service users and triage to appropriate teams.
• Contact emergency services when a patient is at risk.
• Complete referrals to CAMHS, MHSOP and GP as needed.
• Administer referrals and manage onward referrals for patient care.
• Shadow different Urgent Care Pathway teams and learn across services.

Skills

Empathy

Listening skills

Teamwork

Communication

Job description

Job Overview

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! We have an excellent opportunity for a Healthcare Assistant (HCA) to join our services at Mental Health Central Access Point.

Mental Health Central Access Point (MHCAP) is a 24 hour telephone service based at Anstey Frith House in Glenfield, Leicester.

This is a platform for callers who have used the NHS 111 option and selected option 2 for Mental Health Support.

As a HCA for MHCAP, you will be trained to take calls, complete a questionnaire to identify the callers need and triage the call accordingly.

This is a challenging but very rewarding role as you will be supporting callers in distress and working in a busy environment. You will be part of a supportive team where you will be allocated both a Supervisor and a Line Manager.

We are looking for people who are empathetic, patient, understanding and have excellent listening skills.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, which includes 4 week of shadowing and training to prepare for the role as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

We Also Offer

• A generous pension contribution and holiday allowance starting at 27 days
• Free onsite parking
• Access to a wide range of additional benefits (attached) such as discounted shopping, recognition schemes and various other packages you can draw from to help support your work-life balance
• Health and Wellbeing Support

Job Description Summary (Main Duties And Responsibilities)

• Please note, we do NOT offer sponsorship for this role**
• This role involves working within a 24hrs shift pattern from 0800hrs to 2030hrs long days and 2000hrs to 0800hrs day shifts as we are a 24 hrs service.
• This role involves completing of care certificate in the first 12 months of starting your role within MHCAP
• As a HCA for Cap you will be taking calls from service users and triaging accordingly either internally to the Mental Health Practitioner or externally to other services.
• In addition to this, you will be contacting emergency services when a patient is at risk, completing referrals to relevant teams such as Child and Adolescent Mental Health Services (CAMHS) and Mental Health Services for Older People (MHSOP) referral and liaising with GP surgeries regarding patient's ongoing care.
• You will be completing the onwards referral checks, checking referrals sent to community teams to ensure ongoing patient care is adhered to where required.
• The role involves completing admin referrals sent to the Central Access point generic inbox as well as referrals which comes through admin line.
• You will be managing patient referrals where a patient has not attended their telephone assessment as well as conducting safe and well checks on patients whilst they await a clinical triage.
• With this role, you will have the opportunity to shadow different teams within the Urgent Care Pathway.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.