B2B Customer Experience Specialist (Fixed-Term)

LexisNexis Risk Solutions UK Ltd. Company; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday allowance

Private medical benefits

Contributory pension scheme

Share option scheme

Travel season ticket loan

Electric Vehicle Scheme

Employee discounts scheme

Job summary

LexisNexis Risk Solutions UK Ltd. is seeking a Customer Relationship Executive on a 10-month fixed-term contract. The role focuses on delivering an exceptional customer experience by collaborating with cross-functional teams, reviewing documents, and ensuring accounts are up-to-date.

You will support billing, invoicing, and system data integrity while driving customer satisfaction and revenue outcomes. The successful candidate will work with sales, onboarding, legal, and finance teams to

Qualifications

• Customer-first mind-set with focus on timely results.
• Past experience in a B2B environment with high-value corporate clients.
• Strong administrative background and proficiency in Microsoft applications.

Responsibilities

• Serve as direct point of contact for customers including handling queries such as billing and invoicing.
• Collaborate with sales and internal stakeholders to ensure revenue targets and customer satisfaction.
• Review legal and pricing documents and ensure accuracy of customer accounts in CRM.

Skills

Customer-first mindset

Administrative background

Microsoft applications

B2B corporate experience

Communication skills

Attention to detail

Job description

LexisNexis Risk Solutions UK Ltd. is seeking a Customer Relationship Executive on a 10-month fixed-term contract. The role focuses on delivering an exceptional customer experience by collaborating with cross-functional teams, reviewing documents, and ensuring accounts are up-to-date.

You will support billing, invoicing, and system data integrity while driving customer satisfaction and revenue outcomes. The successful candidate will work with sales, onboarding, legal, and finance teams to