B2B Customer Experience Manager, Travel Tech

11310 Expedia.com Ltd.; Greater London; In loco; GBP 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Expedia Group in London seeks a Customer Experience Manager to improve its B2B servicing for RAPID API, TAAP and WLTP. You’ll work across TPSP and the B2B org, gathering requirements, coordinating development, testing and deployment, and ensuring readiness for operational handover.

You will build cross-functional relationships with Product, Tech and Operations, champion automation and data-driven improvements, and help scale partner servicing while reducing manual effort.

Competenze

• Demonstrated experience of working through complex business problems and partnering with internal stakeholders using a methodical, consultative and well-communicated approach
• Experience running projects of any size against tight deadlines, that deliver tangible benefits to business stakeholders
• Strong process review and mapping experience
• Excellent verbal and written communication skills, including ability to simplify complex concepts for wide audiences

Mansioni

• Develop in-depth understanding of the TPSP & B2B organisations, key offerings and processes
• Lead and support delivery of new initiatives from requirements gathering through deployment
• Own servicing requirements and ensure they are documented before product design
• Identify opportunities to leverage automation, AI, and data-driven insights to enhance Partner servicing

Conoscenze

Stakeholder management

Process mapping

Project management

Clear communication

Analytical thinking

Formazione

Bachelor’s Degree in a related field

Descrizione del lavoro

Expedia Group in London seeks a Customer Experience Manager to improve its B2B servicing for RAPID API, TAAP and WLTP. You’ll work across TPSP and the B2B org, gathering requirements, coordinating development, testing and deployment, and ensuring readiness for operational handover.

You will build cross-functional relationships with Product, Tech and Operations, champion automation and data-driven improvements, and help scale partner servicing while reducing manual effort.