B1 - Client Support Advisor - Edinburgh - Social Security Scotland

Scottish Government OGD Recruitment; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Job summary

Social Security Scotland is recruiting a Client Support Advisor to provide face-to-face support across Edinburgh city and surrounding areas. You will help clients understand benefits and access them through tailored one-to-one sessions, building rapport with dignity, fairness and respect.

You will travel across local authorities as needed, representing Social Security Scotland in the community and delivering a visible presence to assist people where they live.

Responsibilities

• Build rapport with clients and help them understand the benefits they may be entitled to, via tailored one-to-one support.
• Represent Social Security Scotland as an ambassador, delivering a visible presence across the local area and ensuring dignified, fair and respectful service.

Job description

To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients across the Edinburgh city area.

This post will be based within the Edinburgh city Local Authority area. In all instances the successful candidate must be prepared to travel and work across neighbouring Local Authority areas to meet client demand. In this instance, this will be the West Lothian, Midlothian and East Lothian Local Authority areas. On occasion you may have to cover the Scottish Borders area also.

As a Client Support Advisor, you will build rapport and help people understand the benefits they may be entitled to and how to access them through tailored one-to-one support.

Every day will be different, but one thing will always be the same – you will treat all clients with dignity, fairness and respect. To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.