Awards Programme Success Lead

Prolific North; Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a proactive and customer-focused individual to join their operations team as an Awards Programme Success Lead. This entry-level role is vital for managing customer data and providing support to entrants for prestigious awards programmes. You will engage with prospective entrants, guide them through the submission process, and ensure a seamless experience. With a culture that values creativity and integrity, this company offers a dynamic environment and flexible working arrangements. If you're passionate about the creative, marketing, and tech sectors, this opportunity is perfect for you.

Benefits

Competitive salary

Bonus scheme

Early end-of-year shutdown

Flexible working arrangements

Professional development opportunities

Qualifications

• Excellent organizational and time-management skills are essential.
• Experience in customer support or a similar role is highly desirable.

Responsibilities

• Manage and enhance customer data, ensuring accuracy and engagement.
• Provide comprehensive support to entrants throughout the awards process.

Skills

Organizational Skills

Communication Skills

Customer Support

CRM Systems

Time Management

Interpersonal Skills

Proactive Approach

Tools

CRM Software

Digital Tools

Job description

Hello, thank you for your interest in this role!

Prolific North, the leading news and events platform for the creative, marketing, and tech sectors in the North, is seeking a highly organised, proactive, and customer-focused individual to join our operations team as an Awards Programme Success Lead. This is a crucial role focused on driving the growth and success of our prestigious awards programmes: Champions, Creative, Marketing & Tech Awards.

About Prolific North:

Prolific North is an independent news and events company based in Manchester, dedicated to highlighting the exceptional talent and achievements of the Northern business community. We deliver high-quality news, research, and live events, including our highly anticipated annual awards galas, which bring together the best and brightest in the region.

The Role: Awards Programme Success Lead

As our Awards Programme Success Lead, you will be instrumental in expanding the reach and impact of our awards programmes. You will be responsible for managing and enhancing our customer data, proactively engaging with prospective entrants, and providing essential customer support throughout the awards process, including platform guidance and category selection assistance.

What does the role look like on a daily basis?

• Data Management:
• Review, clean, and update our existing customer database.
• Identify and add new prospective entrants to our CRM.
• Maintain accurate and up-to-date records of all customer interactions.
• Conduct outbound calls to inform prospective entrants about upcoming award deadlines and ticketing sales periods.
• Build and maintain strong relationships with potential entrants.
• Effectively communicate the value proposition of our awards programmes.
• Qualify leads and report on progress.
• Customer Support:
• Provide comprehensive customer support to entrants, addressing enquiries regarding platform usage, category selection, and entry requirements.
• Guide entrants through the awards submission process, ensuring a smooth and efficient experience.
• Respond promptly and professionally to customer enquiries via phone, email, and other communication channels.
• Troubleshoot any platform related issues that the customer may encounter.
• Work closely with the events and commercial teams to achieve sales targets.
• Provide excellent customer service to all stakeholders.
• Report on activities and progress to the event manager or managing director.
• Assist with other operational duties as needed.

What are we looking for?

• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills, with confidence on the phone.
• A proactive and results-driven approach.
• Ability to work independently and as part of a team.
• Comfortable using CRM systems and other digital tools.
• Attention to detail and a commitment to accuracy.
• Knowledge of the marketing, tech and creative industries in the north is beneficial.
• Experience in customer support or a similar role is highly desirable.

Our Culture:

At Prolific North, we are a passionate and driven team committed to celebrating the success of the North. We value:

• Prolific mindset: We are productive, creative, and resourceful as we work in a fast-paced media environment.
• Strength of character: We value integrity, honesty, and open communication.
• Can-do attitude: We foster a positive and supportive work environment.

Benefits:

• Competitive salary (dependent on experience) between 20-25k per annum
• Bonus scheme related to targets.
• Early end-of-year shutdown (approximately 2 weeks).
• Flexible working arrangements: a mix of office-based (Mondays and Thursdays in Manchester) and remote working.
• Opportunities for professional development.

How to apply:

Please email your CV and a cover letter explaining why you are the ideal candidate for this role to [e-mail]. Please also include a link to your LinkedIn profile.

Our hiring process:

• Informal chat with our Managing Director or Marketing Manager about your interest in the role.
• A second interview with a task.
• Meet the team.

We welcome applications from everyone and are keen to build a diverse and inclusive team.

Deadline for applications: 30 April 2025

Applications may close sooner if a suitable candidate is found ahead of the deadline.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Media Production