Awards Engagement Executive Money 20/20 (12 month FTC)

Informa; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Awards Engagement Executive, um die Teilnahme am Money20/20 Awards zu fördern. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für Teilnehmer, die Unterstützung bei der Einreichung ihrer Arbeiten benötigen. Sie werden Strategien entwickeln, um Kunden zu engagieren und ihre Bedürfnisse zu verstehen, während Sie gleichzeitig die neuesten Trends im Fintech-Bereich im Auge behalten. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das sich auf die Schaffung unvergesslicher Erlebnisse konzentriert und gleichzeitig die berufliche Weiterentwicklung fördert.

Benefits

25 Tage Urlaub

Bis zu 5% Arbeitgeberbeitrag zur Altersvorsorge

Private Krankenversicherung

Rabatte auf Fitnessstudio-Mitgliedschaften

Freiwilligenarbeitstag

Restaurant-Rabattkarte

Flexible Arbeitszeiten

Mitarbeiterhilfeprogramm

Einkommensschutz

Mitarbeiterempfehlungsbonus

Qualifications

• Starke Kommunikations- und Beziehungsfähigkeiten zur Kundenbindung.
• Erfahrung in kundenorientierten Rollen mit Fokus auf Service.

Responsibilities

• Hauptansprechpartner für Teilnehmer des Money20/20 Awards.
• Aufbau und Pflege starker Kundenbeziehungen durch kontinuierliche Unterstützung.

Skills

Kommunikationsfähigkeiten

Kundenbeziehungsmanagement

Organisationsfähigkeiten

Detailorientierung

Analytisches Denken

Education

Erfahrung im Kundenservice

Kenntnisse im Finanzdienstleistungssektor

Job description

Awards Engagement Executive Money 20/20 (12 month FTC)

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Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology, and business festivals together. We’re combining prestigious brands like Cannes Lions, Black Hat, Money20/20, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100, ranked #3 in Glassdoor's Best Places to Work 2025 UK list.

Job Description

We're looking for an Awards Engagement Executive (12 Months FTC) to join our team in London as part of our Awards function.

Your Role: You will be the main point of contact for entrants submitting work to the Money20/20 Awards, guiding them through each stage of the entry process. You’ll help customers understand entry requirements, choose the right categories, and complete their submissions.

Working closely with the Awards Engagement Partner, you will implement effective strategies to engage customers, build strong relationships, and encourage entries. You’ll analyze customer behavior and stay up-to-date on market trends to find ways to improve our customer engagement approach.

Key Responsibilities

• Handle daily customer interactions via phone, videocall, and email, acting as the primary contact for entrants and offering guidance on entry requirements and category selection.
• Provide exceptional support throughout the Awards process, ensuring customers feel valued and informed.
• Build and nurture strong relationships with customers by understanding their goals and addressing their needs through ongoing communication and support.
• Promote repeat entries and positive engagement by fostering trust and long-term connections.
• Stay informed about trends and developments in fintech and financial services to better understand client needs. Share insights and feedback with your manager and team to enhance the Awards experience.
• Develop a thorough understanding of the entry system, website, and supporting materials to assist customers with general and specific queries.
• Ensure all award entries are submitted accurately and on time, meeting all technical and quality standards.
• Maintain organized and accurate documentation of all processes and interactions, including records of interactions and feedback.
• Manage key administrative tasks, such as processing entry withdrawals, reallocations, and deadline extensions, ensuring smooth operations.
• Act as an ambassador for the awards program, representing the brand positively and showcasing its value and credibility to potential entrants.
• Proactively engage with customers to encourage ongoing participation and loyalty.

Qualifications

• Strong communication and relationship-building skills: Confident communicator, skilled at engaging with customers and colleagues, offering clear guidance, and building positive, long-term relationships that drive success.
• Customer support experience: Previous experience in customer-facing roles like sales, marketing, or customer service, with a focus on understanding and meeting customer needs.
• Customer-focused mindset: Passionate about delivering exceptional service and creating positive experiences throughout the Awards process.
• Effective communication skills: Strong written and verbal communication skills, with the confidence to interact with stakeholders, including managers and external partners.
• Organizational skills: Highly organized and capable of managing multiple tasks and deadlines to ensure smooth delivery of programs.
• Attention to detail: Thorough and detail-oriented, ensuring all work meets high standards and expectations.
• Industry awareness: Interest in or knowledge of fintech or financial services is advantageous but not mandatory. Analytical thinking: Able to gather feedback and contribute ideas for process improvements.
• Professional written English: Excellent written communication skills for clear, concise, and professional materials.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive, and enjoyable. Here’s what you can expect when you join us. For more, see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• • 25 days annual leave, with options to buy or sell five extra days.
• • Up to 5% matched pension, defaulting to sustainable investment options.
• • Enhanced parental leave after 1+ year with the company.
• • Private Medical Insurance, Dental Insurance, Critical Illness & Health Screening options.
• • Discounted gym memberships at 3,000+ UK locations, and discounts on beauty treatments, haircuts, spas, and more.
• • Charitable donation matching and an extra day off annually for volunteering.
• • Restaurant discount card offering up to 50% off at 6,500+ restaurants.
• • Flexible working arrangements, encouraging output over hours.
• • Life assurance up to 4x salary, subject to eligibility.
• • Employee Assistance Programme for confidential mental health, financial, and wellbeing support.
• • Income protection at 50% of salary, subject to eligibility.
• • Referral bonuses for introducing new colleagues.
• • ShareSave Plans, Will writing services, Cycle to Work scheme, and interest-free Season Ticket Loans.

We value energy and ambition. If you meet most of the skills and experience listed, we welcome your application. Informa is committed to diversity and inclusion, being an Equal Opportunities Employer. We base decisions on qualifications and merit, without discrimination.