Awards Engagement Executive Money 20/20 (12 month FTC)

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Awards Engagement Executive for a 12-month fixed-term contract in London. This role is pivotal in guiding entrants through the Money20/20 Awards process, ensuring they understand requirements and feel valued. You will engage with customers, build relationships, and analyze trends to enhance participation. The company offers a supportive environment with benefits such as flexible working, health options, and professional development opportunities. If you are passionate about customer engagement and eager to make a difference, this role is perfect for you.

Benefits

Annual Leave

Pension

Parental Leave

Health and Wellbeing Options

Flexible Working

Life Assurance

Qualifications

• Strong communication and relationship-building skills.
• Experience in customer-facing roles like sales or marketing.

Responsibilities

• Guide entrants through the Money20/20 Awards submission process.
• Build and nurture relationships with customers to encourage entries.

Skills

Communication Skills

Relationship Building

Customer Service

Organizational Skills

Attention to Detail

Analytical Thinking

Job description

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Awards Engagement Executive Money 20/20 (12 month FTC), London

Client: Informa Festivals

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 054c5efd59c2

Job Views: 7

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

We're looking for an Awards Engagement Executive (12 Months FTC) to join our team in London as part of our Awards function.

Your Role: You will be the main point of contact for entrants submitting work to the Money20/20 Awards, guiding them through each stage of the entry process. You’ll help customers understand entry requirements, choose the right categories, and complete their submissions.

Working closely with the Awards Engagement Partner, you will implement strategies to engage customers, build relationships, and encourage entries. You’ll analyze customer behavior and stay updated on market trends to improve our customer engagement approach.

Key Responsibilities

• Handle daily customer interactions via phone, videocall, and email, acting as a primary contact for entrants and guiding them on entry requirements and category selection.
• Provide support throughout the Awards process, ensuring customers feel valued and informed.
• Build and nurture relationships with customers, understanding their goals and addressing their needs through ongoing communication.
• Promote repeat entries and positive engagement by fostering trust and loyalty.
• Stay informed about fintech and financial services trends to better understand client needs; share insights with your team.
• Develop a thorough understanding of the entry system, website, and supporting materials to assist customers.
• Ensure all entries are submitted accurately and on time, meeting standards.
• Maintain organized records of interactions and feedback.
• Manage administrative tasks like processing withdrawals, reallocations, and deadline extensions.
• Represent the awards program positively, showcasing its value to potential entrants.
• Proactively engage customers to encourage ongoing participation and loyalty.

Qualifications

• Strong communication and relationship-building skills.
• Experience in customer-facing roles such as sales, marketing, or customer service.
• Customer-focused mindset with a passion for delivering excellent service.
• Effective written and verbal communication skills.
• Organizational skills to manage multiple tasks and deadlines.
• Attention to detail to meet high standards.
• Interest or knowledge in fintech or financial services is advantageous.
• Analytical thinking and ability to contribute ideas for process improvement.
• Professional written English skills.

Additional Information

We offer a rewarding, supportive environment with benefits including annual leave, pension, parental leave, health and wellbeing options, discounts, flexible working, life assurance, and more. We value energy and ambition and welcome applicants who are eager to contribute and grow with us.

Informa is committed to diversity and inclusion, being an Equal Opportunities Employer. We base decisions on merit and qualifications, without discrimination.

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