Awaab’s Law Compliance Coordinator

Beyond Housing; Redcar; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Agile working

Annual leave

Real Living Wage

Pension

Wellbeing support

Life assurance

Cycle to Work

Discounts

Job summary

Beyond Housing is seeking an organised compliance coordinator to join the customer service - complex repairs team in the UK. You will help ensure homes are safe and compliant, coordinating activities, monitoring performance and managing risks while supporting service improvements.

You will work with colleagues and stakeholders to deliver timely, effective services, build strong relationships, and drive continuous improvement across our operations.

Qualifications

• Experience in coordinating compliance or performance monitoring is advantageous.
• Familiarity with social housing regulations and standards is beneficial.

Responsibilities

• Coordinate compliance activities across the repairs and customer service teams.
• Monitor performance against legal and regulatory requirements.
• Identify and escalate risks in a timely manner and implement mitigations.
• Support service improvements and drive customer-focused outcomes.
• Loster liaison with stakeholders to ensure timely, effective service delivery.

Skills

Organisational skills

Communication skills

Risk identification

Job description

We're looking for an organised and proactive Awaab's law compliance coordinator to join our customer service - complex repairs team. This is an exciting opportunity to play a key role in ensuring our customers live in safe, compliant homes while helping Beyond Housing meet its legal and regulatory responsibilities. You'll coordinate compliance activities, monitor performance, manage risks, support service improvements, and work closely with colleagues and stakeholders to ensure customers receive a timely and effective service.

We're looking for someone with excellent organisational and communication skills who is comfortable managing multiple priorities and working to deadlines. You'll be confident making decisions, identifying and escalating risks, analysing information, and building positive relationships with customers and stakeholders. Experience in social housing, compliance, or performance monitoring would be beneficial, but most importantly you'll be customer-focused, solution-oriented, and committed to delivering great results.

You'll be joining a supportive and collaborative team focused on managing complex repairs and ensuring compliance across our homes. The team plays a vital role in protecting customers, maintaining high standards of service, and continuously improving how we work. This is a great opportunity to contribute to an area of growing importance within the organisation and help shape how we deliver compliance services in the future.

Closing date for applications is Monday 16 November 2026, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.

Beyond Housing's employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email [e-mail].

All about Beyond Housing

Since 2018, Beyond Housing has been providing homes, strengthening communities and creating opportunities for people across the north east and North Yorkshire.

Today, we provide over 15,000 homes, support more than 30,000 customers and employ over 800 colleagues, all united by a shared purpose: to provide homes customers want, services they value, places they are proud of, all delivered by people who care.

We believe everyone deserves the opportunity to thrive. That's why we're passionate about helping our customers and communities succeed, while creating a workplace where our colleagues can do the same. Our values shape everything we do. We are considerate, collaborative, ambitious and accountable, and we're looking for people who share those values and want to make a difference

Our workplaces are designed to encourage collaboration, innovation and wellbeing. We strive to create an environment where colleagues feel valued, supported and empowered to bring their best selves to work and make a real impact every day.

As we continue to grow, so do our ambitions, which is why we're always looking for talented people to join us on our journey and help shape the future of Beyond Housing. The work can be challenging, but it's also rewarding, meaningful and inspiring. Every day brings an opportunity to change lives and strengthen local communities.

At Beyond Housing, we're committed to creating an inclusive workplace where everyone feels they belong. FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) is at the heart of everything we do, helping us build a culture where people are valued, heard and supported. We welcome applications from people of all backgrounds and are dedicated to ensuring a fair and accessible recruitment process.

Why choose us?

At Beyond Housing, our colleagues genuinely care about making a difference to the lives of our customers and communities. We believe that when people feel supported, valued and empowered, they can achieve great things. That's why we offer a fantastic benefits package designed to support your wellbeing, work-life balance and future ambitions.

Our benefits include:

• Agile working arrangements, including the opportunity to work from home up to two days a week (where the role allows) after your induction period
• Generous annual leave entitlement, with up to 39 days including bank holidays after five years' service, plus the option to purchase additional leave
• Competitively benchmarked salaries with annually negotiated cost of living increases
• Commitment to pay at least the Real Living Wage as defined by the Real Living Wage Foundation
• Good pension scheme with generous employer contributions
• A strong focus on colleague wellbeing, inclusion and career development
• Life assurance and compassionate time off when you need it
• Health cash plan, giving support for dental, optical and complementary treatments, plus free flu vaccinations
• Colleague recognition programmes including Cheers for Peers, Star of the Quarter and our annual Star Awards
• Long service awards recognising every five years of service
• Cycle to Work scheme and cycle parking
• Retail discounts and cashback offers at a range of national retailers and leisure providers
• Salary sacrifice electric vehicle scheme to support sustainable and affordable travel.