AVP - M365 Operations Specialist

JR United Kingdom; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an AVP - M365 Operations Specialist to enhance their Microsoft 365 operations. This role involves providing expert support for a robust suite of collaboration tools, ensuring seamless functionality in a dynamic environment. You will be instrumental in troubleshooting issues, managing updates, and driving improvements across the M365 platform. With a commitment to employee well-being and a focus on quality outcomes, this company offers a supportive work culture that values innovation and inclusivity. Join a team dedicated to excellence in the financial services sector, where your contributions will directly impact the efficiency of global FX operations.

Benefits

25 days vacation

Private medical and dental cover

Generous pension contributions

Hybrid working

Access to learning platforms

Paid parental leave

Monthly 'Heads down days'

Diversity and affinity groups

Social events

Qualifications

• 3+ years of experience managing Microsoft 365 environments.
• Strong technical background and troubleshooting skills.

Responsibilities

• Provide 2nd and 3rd line support for Microsoft 365 tools.
• Manage and expand the CLS M365 Collaboration Toolset.

Skills

Microsoft 365 Management

Troubleshooting

ITIL Processes

Time Management

Organizational Skills

Education

Relevant IT Certification

Tools

Microsoft SharePoint Online

PowerApps

Power Automate

Microsoft Teams

Exchange Online

PowerBi

Job description

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AVP - M365 Operations Specialist, London

Client: CLS Group

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother, and more cost-effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

• Functional title – M365 Operations Support
• Department – Technology
• Report to – Vice President M365 Operations Support

Job purpose:

Provide 2nd and 3rd line operational support for the global CLS Microsoft 365 (M365) Collaboration Tool set and Infrastructure in the company’s 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. You will also be part of a team to expand the current use of existing technologies and advise and implement new ones. The role requires SME level experience supporting multiple resilient solutions in an enterprise M365 Platform.

Key responsibilities include:

• Responsible for the CLS M365 Collaboration Toolset:
• Microsoft SharePoint Online
• Application Workflows (using PowerApps & Power Automate)
• Microsoft Teams Teams Premium
• Microsoft OneDrive
• Exchange Online
• Other M365 tool set applications e.g. PowerBi
• Maintain and provide SME level infrastructure support for the CLS internal and external Microsoft M365 solutions
• Troubleshooting live issues as they occur
• Advise and expand the current M365 toolset within the CLS Organization
• Governance and configuration management of the M365 environment
• Review and manage daily/weekly Microsoft update bulletins for the M365 service
• Manage record retention policies across all M365 applications
• General housekeeping & administration of the M365 environment
• Maintain and update all required Key Controls and audit requirements
• Business As Usual support across all applications
• Drive change and recommend improvements across the CLS estate
• Prioritize BAU service, respond to incidents, problems, and service requests efficiently, ensuring SLA compliance
• Resolve problems for local and remote users
• Participate in scheduled Disaster Recovery testing and provide SME support for M365 applications
• Create, maintain, and review operational support documentation
• Perform system checks regularly and address issues
• Participate in on-call rota and weekend work as required
• Represent M365 Operations changes at weekly/daily CAB meetings, ensuring change impacts are managed

Knowledge, skills, and abilities:

• Proven experience managing and supporting an Enterprise Microsoft 365 environment
• At least 3 years of relevant experience
• Strong technical background
• Ability to react quickly to fast-moving situations
• Understanding of ITIL processes within a financial services context
• Excellent time management and organizational skills
• Self-motivated with a drive to exceed expectations

Our commitment to employees:

We are a small company with a big mandate, and every person is essential to our success. We are committed to employing and retaining talented, dedicated individuals.

Our work environment emphasizes quality outcomes over output. We take pride in keeping the FX market running smoothly, which would not be possible without our services.

We offer a flat, transparent structure with accessible leadership, empowering you to develop your career.

Our organization is purpose-driven and inclusive, focusing on doing what is right. We prioritize the well-being of our staff through various initiatives supporting physical, emotional, and mental health.

Benefits include:

• Vacation: 25 days in UK/Asia + 3 life days; 23 in US + 3 life days
• Private medical and dental cover, life insurance
• Generous pension contributions or 401(k) matching
• Hybrid working: 2 days in office per week
• Access to learning platforms with 1000+ courses
• Paid parental leave, coaching, and support services
• Monthly 'Heads down days' with no meetings
• Diversity and affinity groups
• Social events

Awards:

• Sunday Times Best Places to Work 2023 & 2024
• Third place in Britain’s Healthiest Workplace 2022