AVP - M365 Operations Specialist

CLS Group; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an M365 Operations Specialist to enhance their global Microsoft 365 environment. This role involves providing expert support, managing collaboration tools, and ensuring compliance with key controls. Join a forward-thinking company that values its employees and fosters a supportive environment. You'll have the opportunity to drive improvements and contribute to a dynamic team that prioritizes innovation and operational excellence. If you are self-motivated and ready to take ownership of challenges, this position offers a fantastic opportunity for growth and development.

Benefits

Generous leave

Health coverage

Pension contributions

Flexible working

Learning platforms

Employee networks

Qualifications

• 3+ years of experience in supporting Microsoft 365 environments.
• Strong technical background with ITIL process understanding.

Responsibilities

• Manage CLS M365 Collaboration Toolset including SharePoint and Teams.
• Maintain M365 environment, troubleshoot issues, and advise on expansion.

Skills

Microsoft 365 Support

SharePoint Online

PowerApps

Power Automate

Microsoft Teams

Exchange Online

Power BI

ITIL Process Understanding

Time Management

Organizational Skills

Job description

CLS Group Greater London, England, United Kingdom

AVP - M365 Operations Specialist

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem, utilized by thousands of counterparties to make FX safer, smoother, and more cost-effective. We process trillions of dollars’ worth of currency daily and provide a robust global settlement infrastructure that reduces systemic risk and standardizes operations across many of the world’s most traded currencies.

Our products enable clients to manage FX risk efficiently through advanced processing tools and market intelligence, derived from extensive FX data. We are committed to fostering a positive impact through our people, guided by our core values: Protect, Improve, Grow. We promote an inclusive, open, and forward-thinking work environment.

Job Information:

• Functional title – M365 Operations Support
• Department – Technology
• Report to – Vice President M365 Operations Support

Job Purpose:

Provide 2nd and 3rd line operational support for CLS’s global Microsoft 365 environment within our 24x7 hosted and cloud infrastructures. Take ownership of issues, resolve problems across systems, and contribute to expanding and advising on the use of existing and new technologies. The role requires SME-level expertise in supporting resilient enterprise M365 solutions.

Key Responsibilities:

• Manage the CLS M365 Collaboration Toolset, including:
• Microsoft SharePoint Online
• Application Workflows (PowerApps & Power Automate)
• Microsoft Teams & Teams Premium
• Microsoft OneDrive
• Exchange Online
• Other M365 applications such as Power BI

• Maintain and support the M365 environment, troubleshoot live issues, and advise on expansion
• Governance, configuration management, and review of Microsoft updates
• Manage record retention policies and perform administrative tasks
• Ensure compliance with key controls and audit requirements
• Support BAU activities, drive improvements, and respond to incidents and requests
• Participate in disaster recovery testing and support documentation updates
• Perform system checks and participate in on-call rotations
• Represent M365 operations in change management processes

Knowledge, Skills, and Abilities:

• Proven experience supporting enterprise-wide Microsoft 365 environments
• Minimum of 3 years’ relevant experience
• Strong technical background and ITIL process understanding
• Ability to respond swiftly to dynamic situations
• Excellent time management and organizational skills
• Self-motivated and proactive in exceeding expectations

Our Commitment to Employees:

We value our people and are committed to creating a supportive, inclusive environment that encourages development and well-being. Our benefits include generous leave, health coverage, pension contributions, flexible working, learning platforms, and various employee networks and initiatives.