Aviation IT Service Manager — Onsite, Bristol

weServed; West of England; On-site; GBP 65,000 - 80,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension with life assurance

Aviva DigiCare+ health supports

Employee shopping portal

Payment of professional fees

10 days special paid leave for Reservi

Holiday Trading

Be Kind Day

Job summary

Babcock is seeking an IT Service Manager at The Bristol Technology Centre, Bristol, Gloucestershire. You will own end-to-end IT service delivery for a key aviation customer, build trusted stakeholder relationships, and drive service excellence in a highly visible, customer-facing role.

You will influence service strategy, lead continual improvement, and work within a global engineering and defence organisation. Role is on-site, 37.5 hours/week, with travel to other sites.

Qualifications

• Experience in IT service management and service delivery.
• Proven ability to manage customer-facing services and stakeholder relationships.
• Experience producing reports for senior stakeholders and presenting findings.

Responsibilities

• Own end-to-end IT service delivery for a key customer.
• Lead regular service review meetings and report against SLAs.
• Manage incidents and escalate resolutions during major incidents.
• Drive Service Improvement Plans to enhance service delivery.
• Represent the Engagement Delivery Team at executive meetings and site visits.

Skills

IT Service Mgmt

Stakeholder mgmt

Service improvements

Incident management

Client-facing

Leadership

Education

PRINCE2

ITIL Foundation/Practitioner

Tools

Cisco

Microsoft

ITIL

Job description

Babcock is seeking an IT Service Manager at The Bristol Technology Centre, Bristol, Gloucestershire. You will own end-to-end IT service delivery for a key aviation customer, build trusted stakeholder relationships, and drive service excellence in a highly visible, customer-facing role.

You will influence service strategy, lead continual improvement, and work within a global engineering and defence organisation. Role is on-site, 37.5 hours/week, with travel to other sites.