Aviation Ground Ops & Passenger Services Specialist

Gama Aviation Plc; Norwich; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Comprehensive Private Healthcare

Training and Professional Development

Long-term employment stability

Job summary

Bond Helicopters in Norwich is recruiting a Ground Operations & Passenger Services Officer to join our offshore contract operations. You will handle aircraft turnarounds, passenger processing, baggage handling and flight preparation in a safety-critical aviation environment.

Working as part of a close-knit operations team, you will support passenger check-in and boarding, ensure baggage and freight handling, and deliver proactive customer service from start to finish while complying with

Qualifications

• Good IT skills including Microsoft Office applications.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Ability to work independently and as part of a team.
• Positive, flexible and professional approach to work.
• Willingness to learn and undertake role-specific training.
• Ability to work within a highly regulated environment.
• Previous experience within aviation, airport operations or passenger services.
• Experience of aircraft ground handling operations.
• Experience in aviation check-in and dispatch activities.
• Awareness of Dangerous Goods regulations and transportation requirements.
• Experience working in an airport ramp environment.
• First Aid or Fire Marshal certification.

Responsibilities

• Comply with Ground Operations Manual processes and procedures.
• Safely load and unload passengers, baggage and freight.
• Complete baggage and freight manifesting activities.
• Carry out aircraft refuelling operations and quality checks.
• Support aircraft turnarounds and ground handling tasks.
• Maintain operational records and documentation.
• Coordinate passenger check-in and boarding activities.
• Deliver exceptional customer service throughout the passenger journey.
• Liaise with internal departments and clients.
• Prepare for flight operations and manage delays or issues.

Skills

IT skills

Customer service

Communication skills

Organisational skills

Time management

Teamwork

Positive, flexible approach

Regulatory environment

Aviation experience

Ground handling operations

Check-in and dispatch

Dangerous Goods knowledge

Ramp environment experience

First Aid / Fire Marshal

Job description

Bond Helicopters in Norwich is recruiting a Ground Operations & Passenger Services Officer to join our offshore contract operations. You will handle aircraft turnarounds, passenger processing, baggage handling and flight preparation in a safety-critical aviation environment.

Working as part of a close-knit operations team, you will support passenger check-in and boarding, ensure baggage and freight handling, and deliver proactive customer service from start to finish while complying with