Aviation Claims Operations Lead

Clyde UK Services Company; Newcastle upon Tyne; Presencial; GBP 42 000 - 64 000; Tempo integral

Resumo da oferta

Clyde & Co Newcastle is seeking a Senior Claims Operations Coordinator to provide operational, administrative and reporting expertise to the Claims Team. You will coordinate client reporting, data management, service delivery and claims administration, while supervising junior staff and ensuring timely escalation and data accuracy.

The role emphasizes governance, process consistency and collaboration with airline clients and internal stakeholders to deliver high-quality service and meet

Qualificações

• Essential experience within a litigation, claims handling, insurance or legal services environment.
• Strong understanding of small claims litigation processes and procedures.
• Experience supervising administrative teams and overseeing administrative functions.
• Experience of managing client data and reporting within a professional service or claims environment.
• Experience working with audits, SLAs and KPIs.
• Advanced proficiency in Microsoft Office applications, particularly Excel.
• Strong analytical skills with the ability to interpret data and produce meaningful management information.
• Excellent attention to detail and a high level of accuracy.

Responsabilidades

• Support the delivery of client contractual requirements, react to internal KPI’s, reporting obligations and associated client escalation processes.
• Support the delivery of operational services across the Claims Team, ensuring activities are completed accurately and within agreed timescales.
• Support end-of-claim management procedures, including payment facilitation with clients or other parties to ensure timely settlement of claims and reimbursement of agreed costs.
• Support operational processes relating to billing and e-billing, working closely with Finance and other stakeholders to ensure timely and accurate billing.
• Assist with the preparation, production and distribution of client reports and management information.
• Maintain and organise client contractual documentation, records and operational procedures in accordance with agreed processes and best practice.
• Ensure client information is handled in accordance with regulatory, contractual and internal data protection requirements.

Conhecimentos

Claims handling

Data analysis

Excel proficiency

Communication skills

Supervision

Attention to detail

Ferramentas

Claims management system

Microsoft Excel

Descrição da oferta de emprego

Clyde & Co Newcastle is seeking a Senior Claims Operations Coordinator to provide operational, administrative and reporting expertise to the Claims Team. You will coordinate client reporting, data management, service delivery and claims administration, while supervising junior staff and ensuring timely escalation and data accuracy.

The role emphasizes governance, process consistency and collaboration with airline clients and internal stakeholders to deliver high-quality service and meet