Aviation Claims Adjuster

Specialty MGA; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Specialty MGA UK is recruiting an Aviation Claims Adjuster to support handling and resolution of aviation claims across an international portfolio. You will work to deliver high-quality claims service, ensuring fair outcomes, efficient processes and strong broker/client relationships.

The role requires solid aviation claims experience, strong technical capability and the confidence to manage complex matters with professionalism.

Qualifications

• Strong experience handling aviation claims within the London Insurance Market.
• Solid technical understanding of aviation risks, policies, coverage, and claims processes.
• Experience handling claims involving aircraft hull, liability, general aviation, commercial aviation, or aerospace risks is desirable.
• Excellent communication, negotiation, and relationship-building skills.
• High attention to detail and strong organisational capability.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Manage and adjust aviation claims from first notification through to settlement, ensuring accuracy, fairness, and compliance with internal and market standards.
• Liaise effectively with brokers, clients, loss adjusters, aviation experts, legal representatives, and other stakeholders to progress claims efficiently.
• Assess coverage, liability, and quantum, producing clear and well-reasoned recommendations.
• Maintain accurate claims records, documentation, and system updates.
• Support the Director of Claims in delivering a high-quality claims function.
• Contribute to claims reporting, analytics, and portfolio insights.
• Assist in identifying trends, risks, and opportunities to enhance claims performance.
• Build strong internal and external relationships, representing Specialty MGA with professionalism.
• Ensure adherence to Lloyd's, regulatory, and internal governance requirements.

Skills

Aviation Claims

Insurance Claims Management

Lloyd's Market Experience

Analytical Skills

Negotiation

Stakeholder Management

Management Systems

Job description

Specialty MGA, part of the MNK Group, provides innovative insurance and reinsurance solutions backed by rated security. Operating internationally with offices in the UK, Italy, Morocco and the United States, we combine specialist expertise, entrepreneurial thinking and strong market relationships to deliver bespoke solutions for both standard and complex risks.

Our underwriting and claims professionals support a broad range of specialty classes, helping clients and brokers navigate evolving risks with confidence. Through disciplined underwriting, effective claims management and a commitment to long-term partnerships, we provide responsive, flexible and reliable solutions across global markets.

At Specialty MGA, we value innovation, collaboration and diverse perspectives, creating an environment where talented professionals can thrive and make a meaningful impact.

From more information please visit specialty-mga.com

About the Role

This is an exciting opportunity to join Specialty MGA UK as an Aviation Claims Adjuster, supporting the effective handling and resolution of aviation claims across a diverse and international portfolio. The successful candidate will play a key role in delivering a high-quality claims service, ensuring fair outcomes, efficient processes, and strong broker and client relationships.

The ideal candidate will bring solid experience in aviation claims, strong technical capability, and the confidence to manage complex matters with professionalism and sound judgement. This role is well-suited to someone proactive, detail-oriented, and eager to contribute to a growing and dynamic MGA environment.

Responsibilities

• Manage and adjust aviation claims from first notification through to settlement, ensuring accuracy, fairness, and compliance with internal and market standards.
• Liaise effectively with brokers, clients, loss adjusters, aviation experts, legal representatives, and other stakeholders to progress claims efficiently.
• Assess coverage, liability, and quantum, producing clear and well-reasoned recommendations.
• Maintain accurate claims records, documentation, and system updates.
• Support the Director of Claims in delivering a high-quality claims function.
• Contribute to claims reporting, analytics, and portfolio insights.
• Assist in identifying trends, risks, and opportunities to enhance claims performance.
• Build strong internal and external relationships, representing Specialty MGA with professionalism.
• Ensure adherence to Lloyd's, regulatory, and internal governance requirements.

Qualifications

• Strong experience handling aviation claims within the London Insurance Market.
• Solid technical understanding of aviation risks, policies, coverage, and claims processes.
• Experience handling claims involving aircraft hull, liability, general aviation, commercial aviation, or aerospace risks is desirable.
• Excellent communication, negotiation, and relationship-building skills.
• High attention to detail and strong organisational capability.
• Ability to manage competing priorities in a fast-paced environment.
• Professional, proactive, and confident in decision-making.

Skills

• Aviation Claims
• Insurance Claims Management
• Lloyd's Market Experience
• Analytical Skills
• Negotiation
• Stakeholder Management
• Management Systems

Additional Skills

• International Claims Handling
• Cross-Cultural Communication

Equal Opportunity Statement

Specialty MGA UK is committed to creating an inclusive workplace where diverse perspectives are valued and every individual has the opportunity to contribute, develop, and succeed.