Availability & Customer Support Planner

myGwork - LGBTQ+ Business Community; Cumbernauld; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the beverage industry is seeking an Availability & Customer Support Planner. This role focuses on managing stock and ensuring customer satisfaction through effective communication and data analysis. Join a diverse team committed to sustainability and employee development.

Benefits

Up to 34 days holiday

Flexible holiday trading

Healthcare Cash Plan

Life assurance

Pension

Annual salary review

Ongoing professional development

Qualifications

• Proven customer service experience required.
• Ability to manage a fast-paced environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Manage finished goods within the Barr Soft Drinks estate.
• Ensure orders are delivered as per customer requirements.
• Optimize orders for cost efficiency.

Skills

Customer Service

Analytical Skills

Communication

Tools

Google Sheets

Microsoft Excel

Job description

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This job is with AG Barr Plc, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Title: Availability & Customer Support Planner

Location: Cumbernauld

Fulltime - Hybrid (3 days off/2 days home)

Are you ready to Be Your Best Barr None?

We are all about Being Your Best Barr None and having a career with real Moments that Matter!

AG Barr has been quenching the nation’s thirst for over 145 years and is home to some of the UK’s most loved drinks brands.

Employing around 900 people across three business units and four UK locations, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.

At our core is Barr Soft Drinks, home to some of the UK’s most loved soft drinks. Whether it’s the iconic IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand or the unique range of BARR flavours, we brighten people’s lives with refreshingly different drinks.

We also have a number of exciting owned brands within our portfolio, including the functional drinks brand Boost, FUNKIN which operates in the exciting and growing cocktail market and MOMA, which crafts quality oats into great tasting oat drinks and porridges.

There's never been a better time to join us!

What We’re Looking For…

This role is responsible for the management of finished goods within the Barr Soft Drinks estate.

This involves working with large amounts of data to drive insight and takes prompt action to help reduce wastage in the group.

The role holder will be in charge of the movement of stock around the various sites to maximise availability whilst also considering the shelf life of our products.

Finally whilst the key consideration is service, the role holder will also track cost to serve and work to minimise this at all times.

Your Responsibilities Will Include...

As an Availability & Customer Support Planner your responsibilities will include;

Safe And Engaged Teams

• Working with the other members of the Customer Service team to execute improvement projects.
• Be a key member of the team ensuring colleagues are supported and treated with respect, supporting one another to grow and maximise potential. A positive can-do attitude is required to successfully deliver the outcomes.
  
  

Consistently Meeting Customers And Consumers Needs

• Ensure orders are delivered in line with the selected customer requirements.
• Proactively communicate any issues to key internal stakeholders.
• Creating and presenting insightful presentations to our key customers to develop an understanding of their supply chain and commercial priorities as well as deepening our relationships within their organisation.
• If applicable, oversee any direct reports in managing the customer orders, queries and complaints. Targeting a positive outcome that does not impact the reputation of AG Barr. Proactively communicate any issues to key stakeholders at the customer regarding delivery failures or stock issues.
  
  

Maximising Contribution Through Supply Chain Excellence

• Optimise orders to ensure they are full truck, full pallet as much as possible.
• Suggest opportunities to supply orders from alternative locations to save cost and double handling.
• If applicable, create a robust sales forecast, update when necessary and work closely with the sales teams to ensure accuracy.
  
  

Building a Sustainable Supply Chain

• Support the delivery of the A.G. Barr sustainability strategy and ambitions, focussing on ensuring “fewer, greener miles”, this links in with the full truck, full pallet point above.
  
  

What You’ll Bring...

The successful candidate will have;

• Proven customer service experience
• Must be able to handle a fast paced environment that can change quickly. Ensure workload is managed methodically and able to prioritise to ensure deadlines are met, whilst maintaining the high standards of the customer service team.
• Must be a team player and have the ability to build strong and lasting internal and external relationships – enabling a positive outcome through joint / collaborative working
• Excellent customer focus, Keeping the customer experience at the heart of everything with the main aim to ensure the customer has a positive experience.
• Must have good written and spoken communication skills – able to share key messages / insights clearly and concisely with colleagues
• Must be analytical, the ability to identify root causes and problem solve. The capability to utilise elements of Google or Microsoft tools (particularly Sheets/Excel) in order to support this work.
• Demonstrates a high level of attention to detail and accuracy
• Demonstrates an understanding of Supply Chain and the importance of ensuring the right amount of stock is delivered to the right place at the right time.
  
  

What We Offer…

We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.

We look after our employees by offering a competitive salary and benefits package which includes;

• Up to 34 days holiday (depending on shift pattern)
• Flexible holiday trading
• Living Wage Employer
• Healthcare Cash Plan
• Peppy Health
• Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
• Life assurance
• Save as you earn scheme
• Staff sales discount
• Free AG Barr products throughout your working day
• Pension
• Annual salary review
• Ongoing professional development
  
  

And much more!

To find out more about what it is like to work for AG Barr, please visit our careers platform here.

We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.

While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now!

Speculative CVs from agencies will not be accepted.

Latest closing date for applications is 22nd May 2025.

Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food & Beverages

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