AV Technician

Production Futures; London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company in event technology is seeking an AV Technician to join their dynamic team. This role involves working with top venues across the UK, where you will be essential for planning and delivering AV setups for various events. The position offers a competitive salary and an array of benefits designed to support and develop your career in a diverse workplace.

Benefits

Private Healthcare

Employee-supported volunteering

Enhanced family leave provisions

Perkbox and Employee Assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined career path

Access to state-of-the-art technology

Long Service Programme

Qualifications

• Experience preferred in AV or live events.
• Service and hospitality experience valued.
• Familiarity with AV equipment beneficial.

Responsibilities

• Plan and execute events, managing all technical aspects of AV equipment.
• Ensure outstanding customer service and client satisfaction.
• Troubleshoot technical issues and maintain safety standards.

Skills

Customer Service

Event Execution

Technical Troubleshooting

Education

Experience in AV or live events

Experience in service and hospitality

Job description

AV Technician

London, UK

£26,000 to £28,000 (dependent on experience)

Company Benefits for an AV Technician:

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined career path with support
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your area of responsibility as an AV Technician:

Working in some of the best venues and hotels in the UK, you will play an integral role in planning and preparing events, responsible for delivery and setup from small meetings to large-scale productions.

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to events
• Drive results by ensuring flawless event execution through accurate setup, operation, and breakdown of AV equipment
• Troubleshoot technical issues promptly
• Comply with all security and safety measures, adhere to health and safety regulations, and wear PPE
• Report health and safety issues to the onsite HSE or Project Manager
• Work as part of a team on larger projects when required

Customer Service

• Strive to exceed internal and external customer expectations
• Maintain positive client relationships through effective communication
• Meet with guests onsite to ensure needs are met and equipment functions properly
• Monitor events and check in on customers throughout
• Foster good relationships with hotels, venues, and clients

Technical Ability

• Understand technical aspects and demonstrate basic troubleshooting skills
• Handle equipment challenges professionally and timely

Systems Knowledge

• Follow company procedures and complete paperwork accurately
• Use equipment sheets for setup and strike, coordinate with staff and vendors
• Utilize up-selling techniques to increase revenue
• Assist clients with invoicing

What you bring

• Experience in service and hospitality preferred
• Experience in AV or live events preferred
• Experience with AV equipment or in an educational setting beneficial

Our promise to you:

We are committed to creating diverse, inclusive workplaces that reflect our communities, fostering innovation, collaboration, and excellence, and strengthening our connection with customers.