AV Support Technician

Jacobs Massey; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Jacobs Massey is seeking an experienced AV Support Technician to join our Swindon team, directly supporting a leading Building Society. This role includes managing AV systems, providing user support, and participating in technical maintenance while ensuring high-quality service delivery. Candidates should possess strong technical skills and have the ability to communicate effectively with clients.

Qualifications

• Experience as an AV Support Technician.
• Familiar with managing AV/UC systems.
• Proficient in digital AV environments.

Responsibilities

• Oversee daily operations of AV/UC systems.
• Provide real-time support for AV/UC issues.
• Log incidents and resolve within SLA.

Skills

Technical assistance

AV troubleshooting

Customer service

IT literacy

Network architecture understanding

Job description

Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing our client and working onsite at a leading Building Society. This position is based within our end user’s organisation, which continues to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities

• Report to the client stakeholder on a day-to-day basis.
• Based at Swindon NWH on a permanent basis, with occasional travel to Northampton for technical issues and maintenance activities.
• Oversee and manage AV / UC systems daily.
• Provide real-time in-room support for AV / UC issues.
• Log incidents/tickets via site protocol and resolve within SLA.
• Handle faults and own all AV-related tickets through to resolution.
• Locate faults and provide solutions on a first/second line basis.
• Provide workarounds in case of failures.
• Coordinate with off-site help desks and third parties to resolve incidents and manage RMAs.
• Manage equipment repairs and implement critical spares.
• Support software/firmware updates as instructed via change control.
• Be fully competent in digital AV environments.
• Possess IT literacy, understanding network architecture and structured cabling.
• Manage onsite support deliverables.
• Proactively train and support end users.
• Provide technical assistance and standby support for high-profile events.
• Assist with VIP meetings and client connections, both virtual and in-room.
• Generate daily reports and contact clients to confirm meeting requirements and setup.
• Support users at all levels on AV equipment, connectivity, and applications.
• Conduct regular room and system checks.
• Oversee preventative maintenance activities with off-site teams.
• Assist with moves and changes as needed.
• Maintain asset schedules and critical spares inventory.
• Participate in weekly service/ticket review meetings.
• Provide full-time support Monday to Friday, 07:00 – 19:00, with flexibility as required.
• Attend monthly service review meetings and prepare reports and statistics.