AV Service Desk Analyst — Hybrid Working Opportunity

Confidential; Warrington; Ibrido; GBP 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Training & certification opportunities

Career progression

Descrizione del lavoro

Confidential is seeking a proactive Service Desk Analyst to join our client’s technical support team, delivering cutting-edge AV and collaboration technology. You’ll be the first point of contact for AV queries, diagnose issues, provide remote assistance, and escalate as needed to keep environments running smoothly.

You will collaborate with field engineers, project teams, and clients, supporting Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Crestron, Extron, and other systems.

Competenze

• Experience in a Service Desk, IT Support, or AV Support role.
• Familiarity with Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Crestron, Extron desirable.
• ITIL Foundation qualification and ticketing systems experience would be helpful.

Mansioni

• Act as the primary contact for AV support incidents via phone, email, and ticketing system.
• Provide first-line and some second-line support for AV hardware, meeting room systems, and collaboration platforms.
• Troubleshoot issues with video conferencing systems (Teams Rooms, Zoom Rooms, Cisco Webex, Poly, etc.).
• Support digital signage, control systems, audio processors, and display technologies.
• Log, prioritise, and manage incidents through to resolution, ensuring SLAs are met.
• Escalate complex issues to senior engineers or vendors when required.
• Assist with remote monitoring and proactive maintenance of AV systems.
• Maintain accurate documentation, asset records, and knowledge base articles.
• Deliver excellent customer service and clear communication throughout the support process.

Conoscenze

Customer service

IT support

AV technology

Communication

Strumenti

Teams Rooms

Zoom Rooms

Cisco Webex

Poly

Crestron

Extron

Descrizione del lavoro

Confidential is seeking a proactive Service Desk Analyst to join our client’s technical support team, delivering cutting-edge AV and collaboration technology. You’ll be the first point of contact for AV queries, diagnose issues, provide remote assistance, and escalate as needed to keep environments running smoothly.

You will collaborate with field engineers, project teams, and clients, supporting Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Crestron, Extron, and other systems.