2nd Line Service Desk Engineer - Hybrid

ZipRecruiter; Wolverhampton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a 2nd Line Service Desk Engineer, where your expertise in IT support will shine. You will be a vital part of a dynamic team, providing exceptional face-to-face and remote support to clients. This role demands excellent customer service skills, a passion for technology, and a proactive approach to problem-solving. With opportunities for professional growth and a collaborative environment, this position is perfect for those enthusiastic about making a difference in IT support. If you have a knack for troubleshooting and a desire to learn, we invite you to apply and elevate your career.

Qualifications

• Minimum 3 years of IT support experience in an MSP environment.
• Passion for learning new technologies through certifications.

Responsibilities

• Deliver face-to-face and remote IT support to clients.
• Troubleshoot and support various technologies including Windows Server and Active Directory.

Skills

Customer Service

IT Support

Windows Server

Active Directory

Microsoft Exchange

Virtualisation Technologies

Cyber-security

Networking Knowledge

Problem Solving

Communication Skills

Job description

Job Description

Role: 2nd Line Service Desk Engineer

Role Overview:

As a Service Desk Engineer, you will be an integral part of our dynamic Service Delivery Team, delivering the highest levels of face-to-face and remote IT support to our clients.

Key Requirements:

• Excellent customer service, telephone, and client-facing skills
• Minimum 3 years of experience providing IT support across multiple technologies, preferably within an MSP environment
• Experience attending client locations and providing direct, face-to-face support
• Knowledge of and experience troubleshooting and supporting the following technologies:

• Windows Server (On-premise and Azure)
• Active Directory (On-premise and Azure), Group Policy, Office 365, SharePoint
• Microsoft Exchange
• Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere)
• Backup & DR solutions
• Cyber-security technologies (Incident response, EDR, MFA, AV)
• Networking knowledge (TCP/IP, DNS, DHCP, RDS, LAN, WAN, Wireless, Switches, Routers)
• Windows OS, macOS, and Microsoft Office issues
• Configuring and supporting mobile devices
• Supporting Windows and Mac devices (laptops, desktops)
• Understanding of security products and the cyber threat landscape
• Problem anticipation and solution provision
• Excellent verbal and written communication skills
• Passion for learning new technologies through certifications or personal projects
• Strong team player with self-motivation
• Ability to handle difficult situations professionally
• UK driving license is highly advantageous

If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of our dynamic Service Desk team.