AV Event Technology Manager

Convene; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Bonus scheme

Cycle to Work program

Job summary

Convene Hospitality Group is seeking an AV Event Technology Manager in London to lead all technical delivery from concept to execution. You will partner with clients during pre-production, drive live show operations, and manage equipment, labor, and event financials, while mentoring the on-site production team.

The role requires a strong leadership track record in AV management and a deep knowledge of AV gear, Crestron control, and IT networking to ensure seamless events at Convene's flagship

Qualifications

• 4+ years of experience managing AV equipment and related software.
• Proven leadership experience managing teams.
• Customer service or hospitality experience preferred.
• Extensive knowledge of AV equipment and systems.
• Experience with Crestron control and hardware endpoints.

Responsibilities

• Provide ad-hoc troubleshooting for clients with varying tech levels.
• Manage AV equipment and in-house/client systems (audio, video, lighting, IT).
• Coordinate pre-production with clients to preprogram requirements.
• Create tech quotes and proposals based on scope.
• Lead weekly program execution meetings and optimize space use for revenue.
• Direct day-to-day floor operations of AV Specialists.
• Develop site execution schedules and share resources across locations.
• Mentor AV Specialists to ensure consistent service.
• Book staff and additional AV equipment for events.

Skills

AV equipment management

Leadership

Customer service

Audio/visual systems knowledge

Crestron control

Data networking basics

Mac/PC/Servers knowledge

CRM familiarity

Tools

Crestron control

Biamp Forte

AV over IP

Media server

Networking fundamentals

Job description

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

About the Role:

AV Event Technology Manager, London

Start Date: As soon as possible

Location: 22 Bishopsgate, London

Compensation: £50,000-£60,000/annually plus bonus

At Convene Hospitality Group, we believe exceptional technical execution is at the heart of every unforgettable experience. We are looking for an Audio Visual Technology Manager to step into our flagship venue at 22 Bishopsgate as our primary technical lead. This is a high-impact role for a leader who combines technical precision with a genuine passion for hospitality, mentorship, and seamless event delivery.As the venue’s dedicated AV lead, you will own the technical experience from concept to execution. You will partner with clients during pre-production, drive live show operations, and manage equipment, event financials, and labor. Beyond the technical specs, you will serve as a mentor and champion for our on-site production team, building a supportive, collaborative culture where people can grow and thrive. If you love live events, care deeply about people, and are excited to shape the technical energy of a premier event property, we would love to connect with you.

What You’ll Do:

Operations Management:

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware; both in-house and client systems
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Create tech quotes/proposals based on client needs and programming scope
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
• Attend planning and pre-production meetings with clients and client representatives
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene before the start of their meeting or event
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
• Assist in any areas of daily operation
• Book staff and any additional AV equipment required to successfully execute an event.

Training & Development:

• Assist with developing a positive employee relations climate, including employee engagement, motivation, and coaching
• Participate in collaborative project efforts with both the technology team and other departments
• Participate in employee appraisals
• Mentor AV Specialists to provide a consistent level of customer service
• Interview and hire prospective candidates for all positions in the department
• Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review and stay current on all departmental SOPs quarterly

Financial Responsibilities:

• The Technology Manager will beresponsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.
• Review P&L/General Ledger reports for department/location ensuring accuracy
• Approve and submit vendor invoices to Accounts Payable in a timely fashion
• Participate in annual budgeting process for team member’s location
• Maintain and uphold Convene’s cultural standards
• Perform other duties as requested by management

What we look for:

• 4+ years of experience in managing AV equipment, as well as computer software systems
• Proven experience in leadership roles, including leading team members
• Customer service or hospitality experience preferred
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
• Understanding of Crestron control and hardware endpoints
• Basic knowledge of data networking principles, architecture, and applications
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients
• Familiarity with CRM applications

Physical Requirements

• Flexible, long, and weekend hours are sometimes required
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
• Ability to climb and work on a ladder for lengthy periods of time

Equipment & Technical Qualifications

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
• Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
• Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs. Because your well-being matters, inside and outside of work.
• Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.
• Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program. We invest in you so you can grow personally and professionally.
• Growth & Recognition: Career development opportunities and programs to celebrate your achievements.
• Community & Impact: Volunteer, donate, and make a real impact through your work.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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