AV Engineer

Alnylam Pharmaceuticals; Cambridge; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a dedicated Audio-Visual Engineer to enhance user experiences through cutting-edge technology. This role involves providing on-site support for video conferencing and collaboration tools, ensuring seamless operations in a fast-paced environment. You will be responsible for troubleshooting AV equipment, managing requests, and implementing new solutions to elevate the user experience. Join a company that values creativity and innovation, where your contributions will directly impact the effectiveness of communication and collaboration across teams. If you are passionate about technology and customer satisfaction, this opportunity is perfect for you!

Benefits

Flexible working hours

Professional development opportunities

Health insurance

Employee wellness programs

Work-life balance initiatives

Qualifications

• 3-5 years of AV experience required, with a preference for CTS certification.
• Knowledge of AV equipment including Q-SYS and Crestron systems.

Responsibilities

• Provide daily technical support for AV equipment in conference rooms.
• Perform equipment troubleshooting, maintenance, and installations.

Skills

Audio Visual Experience

Technical Support

Communication Skills

Problem Solving

Organizational Skills

Education

CTS Certification

Experience in AV Systems

Tools

Q-SYS

Crestron Control Systems

Logitech Conference Room Equipment

Zoom

Teams

Webex

Microsoft Windows

MacOS

Office 365

Job description

This role is considered On-Site.

Overview

The Audio-Visual Engineer is responsible for providing daily end user support and maintenance of all Alnylam video conferencing, collaboration technologies and associated audio video equipment. This position also works to monitor, analyze and plan upgrades, as necessary, to ensure adequate capacity and availability to meet Alnylam user needs. This position requires splitting time between the Alnylam Cambridge and Norton offices.

This position isonsiteand will be primarily located inCambridge, MA.

Key Responsibilities

• Day to day on-site technical and operational support of conference room and event space technology
• Daily preventative room checks of all equipment
• Support meeting rooms and end users with regards to all scheduled meeting requests (setup of projection, microphones, video meetings, etc.)
• In-room support and live-production for town halls, group meetings, and all hands meetings
• Manage AV ticket queue via ServiceNow
• Review schedules for next day requests to ensure equipment is operational
• Flexibility to provide support outside of normal working hours as needed
• Ability to split time between both our Cambridge and Norton offices (at least 2 days a week at both locations)
• Perform equipment troubleshooting, maintenance, repairs, and installations as needed
• Engineer and implement new AV hardware solutions when needed
• Work with service providers to coordinate service and upgrades as needed

(This list is not exhaustive, the job holder may be required to carry out other duties as required to fulfill the role)

Qualifications

• 3 - 5 years audio visual (AV) experience required (CTS certification preferred)
• Knowledge and experience supporting AV equipment including Q-SYS and Crestron control systems, Logitech Conference Room equipment, wireless audio and DSPs from Shure and Biamp, as well as video walls, projectors, and displays
• Working knowledge of video conference systems.
• Experience supporting and administrating Zoom meetings, Zoom Webinars, and Zoom Rooms
• Experience and/or strong working knowledge of multiple video and web based conferencing platforms such as Teams and Webex
• Provide training & client support to end users in the operations of audiovisual systems.
• Ability to work effectively both independently and within a team.
• Self-driven, detail-oriented.
• Ability to work in a fast-paced high-end customer focused corporate environment.
• Good organizational skills with the ability to prioritize and multi-task.
• Communicate effectively (verbally and in writing).
• Ability to provide white-glove support while projecting a calm and professional demeanor even during stressful situations.
• Accountable for client satisfaction; maintains/builds effective working relationships.
• Experience with Microsoft Windows and MacOS based platforms and Office 365.

About Alnylam:Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by "interfering" with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.

Our culture:Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we've been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as the #1 Large Employer by Boston Globe Top Places to Work in 2023 for the third consecutive year, one of Science Magazine's Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK - among others.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, ethnicity, marital status, protected veteran status, disability, or any other characteristics prohibited by law.

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