AV & Collaboration Technology Manager

A&O Shearman; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

occupational pension scheme

private medical insurance

mental health resources

onsite gym

Job summary

A&O Shearman is seeking an AV & Collaboration Technology Manager to lead the global collaboration technology team from London. You will oversee the end-to-end governance, delivery, and operational excellence of the firm’s collaboration platforms and ensure reliable meeting spaces worldwide.

You will coordinate with UC, Network, and security teams, manage external partners, and drive adoption, training and continuous improvement across the organization.

Qualifications

• Direct or related experience in video collaboration, preferably within professional services.
• Proven experience in managing and developing IT teams delivering collaboration ecosystems.
• Strong understanding of governance, security standards and lifecycle management.

Responsibilities

• Own global collaboration platform roadmap (Zoom, Webex, etc.).
• Define governance, security and lifecycle standards for collaboration tools.
• Lead regional collaboration teams across EMEA, Americas and APAC.

Skills

Video collaboration

Team leadership

Vendor management

Project management

Stakeholder engagement

IT strategy

Job description

We are recruiting an AV & Collaboration Technology Manager to join our Information Technology team in London.

Reporting to the Director, Global AV & Workplace, this Manager level role will oversee the global collaboration technology team working in conjunction with AV, UC and Network experts to ensure seamless operational success within our footprint.

The role is a member of the Workplace technology team and is responsible for managing and motivating a team of skilled IT professionals and directing external third-party service providers.

The role is accountable for design, deployment and governs the firm’s video network, meeting platforms and digital workplace technology infrastructure globally.

The role also will oversee the maintenance and upkeep of all our backend products, firmware and security compliance while focusing on minimizing impact on the firm’s day-to-day operations.

The AV & Collaboration Technology Manager is responsible for the end to end governance, delivery, and operational excellence of the firm’s collaboration technologies. The manager will oversee the standardization of collaboration platforms and tools, ensure the readiness and reliability of meeting spaces and systems, and provide leadership across internal teams and external partners to deliver consistent, high quality user experiences.

Role & responsibilities

• Own global collaboration platform roadmap (Zoom, Pexip, Utelogy, Webex, Condeco, etc.).
• Define governance, security and lifecycle standards.
• Lead regional collaboration teams across EMEA, Americas and APAC.
• Oversee vendor relationships and platform contracts.
• Drive adoption, training and change management programs.
• Ensure platform reliability, performance and user satisfaction.
• Advise leadership on digital workplace transformation.
• Develop customer relationships with fee earners and business teams to manage the delivery of optimization and management of the firm’s collaboration ecosystem.
• Support the Technology Services leadership team collectively define, implement and operate the firm’s AV collaboration ecosystem.
• Work with stakeholders from UC and Network to align roadmap and support strategies.
• Act as the focal point for matters related to optimization and management of the firm’s collaboration ecosystem, providing expert guidance to other teams when required.
• Support service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered.
• Contribute to the management of the firm’s collaboration ecosystem budget and benefits delivery, developing estimates and tracking performance against plans.
• Identify and pursue opportunities for continuous improvement in the optimization and management of the firm’s collaboration ecosystem.

Key requirements

• Direct or related experience in video collaboration, preferably within the legal or professional services sector.
• Knowledge and understanding of video networks, UC, cloud-based solutions, management software and their operational configurations.
• Knowledge of IT strategic planning, design, and operations processes.
• Proven project management capabilities.
• Knowledge of current IT and data market trends and technology innovations.
• Proven track record of managing teams.
• At least 5 years background in the IT industry, with experience managing video infrastructure.
• Proven stakeholder engagement and communication skills.
• Proven business acumen and ability to understand how they add value the function, firm or clients.
• Ability to lead and develop team members.
• Promotes the firm's values at all times and is comfortable working with a wide range of people and departments.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services.